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Informationen zum Autor Pat Wellington is an internationally recognised management consultant who specialises in customer care, business development, team building and personal effectiveness. With over 20 years experience she has facilitated assignments in blue chip organizations such as Canon and Coca Cola, healthcare providers including the St Martins and Nuffield Hospitals, United Nations agencies in Rome and Geneva, and government bodies in the UK, the Gulf and South East Asia. Her work with clients has not only helped build skills and competencies, but also brought tangible results in terms of productivity and profitability. She is the author of Effective Customer Care, published by Kogan Page. Klappentext It has never been more important to get the right staff for an organization and keep them motivated. With the right talent a company can beat the competition and grow their market share. Effective People Management gives the reader a robust understanding of all the key activities involved in managing staff and maintaining high performance, including chapters on leadership, motivating people, team building, delegating, selection interviewing, reward, managing change and handling people problems. By looking at the various ways that people obtain and use their power, Effective People Management explores how to create a leadership presence in a positive way, and gives the reader the opportunity to develop their own career development and strategy. Vorwort An ideal book for managers to dip in and out of, to brush up on their existing skills Zusammenfassung It has never been more important to get the right staff for an organization and keep them motivated. With the right talent a company can beat the competition and grow their market share.Effective People Management gives the reader a robust understanding of all the key activities involved in managing staff and maintaining high performance, including chapters on leadership, motivating people, team building, delegating, selection interviewing, reward, managing change and handling people problems.By looking at the various ways that people obtain and use their power, Effective People Management explores how to create a leadership presence in a positive way, and gives the reader the opportunity to develop their own career development and strategy. Inhaltsverzeichnis Chapter - 01: Leadership that inspires; Chapter - 02: Management that engages; Chapter - 03: Motivation to energize; Chapter - 04: Creating a learning environment; Chapter - 05: Efficient and influential personal effectiveness; Chapter - 06: Staff recruitment: selecting and picking winners; Chapter - 07: Motivational performance management; Chapter - 08: Recognizing and rewarding performance to celebrate achievement; Chapter - 09: Handling problem staff and conflict; Chapter - 10: Problem solving to get results; Chapter - 11: Managing sustainable change; Chapter - 12: Career management to progress ...
