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Czegel, Barbara Czegel, Czegel Barbara

Help Desk Practitioner's Handbook

English · Paperback / Softback

Description

Designed specifically for help desk analysts, this volume includes techniques for improving speed in resolving problems, eleven effective listening habits, tools for reducing calls, and a simple process for doing cost justifications

Product details

Authors	Czegel, Barbara Czegel, Czegel Barbara
Publisher	Wiley, John and Sons Ltd

Languages	English
Product format	Paperback / Softback
Released	19.01.1999

EAN	9780471319924
ISBN	978-0-471-31992-4
No. of pages	432
Dimensions	193 mm x 237 mm x 24 mm
Subject	Natural sciences, medicine, IT, technology > IT, data processing

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