Difficult Conversations - Your Boss, Your Spouse, Your Friends, Your Kids, Your Clients

Informationen zum Autor Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project. Klappentext What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences. Zusammenfassung What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences. Inhaltsverzeichnis Sort out the three conversations; stop arguing about who's right - explore each other's stories; don't assume they meant it disentangle intent from impact; abandon blame - map the contribution system; have your feelings (or they will have you); ground your identity - ask yourself what's at stake; what's your purpose - when to raise it and when to let go; getting started - begin from the third story; learning - listen from the inside out; expression - speak for yourself with clarity and power; problem-solving - take the lead; putting it all together.

Product details

• Authors: Roger Fisher, Sheila Heen, Heen Sheila, Bruce Patton, Patton Bruce, Douglas Stone, Stone Douglas
• Assisted by: Roger Fisher (Foreword), Fisher Roger (Foreword)
• Publisher: Penguin Books Uk
• Languages: English
• Product format: Paperback / Softback
• Released: 25.05.2000
• EAN: 9780140277821
• ISBN: 978-0-14-027782-1
• No. of pages: 272
• Dimensions: 129 mm x 198 mm x 17 mm
• Subjects: Guides > Self-help, everyday life > Lifestyle, personal development; Humanities, art, music > Psychology; Social sciences, law, business > Business > Management; BUSINESS & ECONOMICS / Careers / General, SELF-HELP / Communication & Social Skills, Business communication and presentation, Soft skills and dealing with other people, Business Negotiation