Business Process Improvement - The Breakthrough Strategy for Total Quality, Productivity

Informationen zum Autor H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus. Klappentext How to Take the Lead in Business Process Management details how to do it! providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Inhaltsverzeichnis Why Focus on Business Processes? Setting the Stage for Business Process Improvement.Organizing for Process Improvement.Flowcharting: Drawing a Process Picture.Understanding the Process Characteristics.Streamlining the Process.Measurements, Feedback, and Action (Load, Aim, and Fire).Process Qualification.Benchmarking Process.The Beginning.Appendix: Interview Guidelines.

Product details

• Authors: H. J. Harrington, H. James Harrington, H.J. Harrington, Harrington H., Harrington H. James
• Publisher: Mcgraw Hill Academic
• Languages: English
• Product format: Hardback
• Released: 01.04.1991
• EAN: 9780070267688
• ISBN: 978-0-07-026768-8
• Dimensions: 164 mm x 238 mm x 25 mm
• Subjects: Social sciences, law, business > Business > Management; BUSINESS & ECONOMICS / Management, Management & management techniques, Management and management techniques