Fr. 56.90

Amacom, Ron Zemke, Ron Woods Zemke, John A. Woods, Ron Zemke

Best Practices in Customer Service

English · Paperback / Softback

Shipping usually within 1 to 3 weeks (not available at short notice)

Description

A collection of advice from customer service experts covers such topics as customer retention, service recovery, and providing customer service on the Internet

Product details

Authors	Amacom, Ron Zemke, Ron Woods Zemke
Assisted by	John A. Woods (Editor), Ron Zemke (Editor)
Publisher	Amacon Book Division

Languages	English
Product format	Paperback / Softback
Released	01.01.1999

EAN	9780814470282
ISBN	978-0-8144-7028-2
No. of pages	425

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