Perfect Phrases for Conflict Resolution - Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement-and prevent it from spreading into an uncontrollable fire.
Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

A micromanaging supervisor
An underperforming employee
A peer's disruptive work habits
Unreasonable or unethical customer requests
Abrupt, rude, and unprofessional coworkers

List of contents

Chapter 1 - Laying the Foundation for Resolving Conflict
¿ Rules of Engagement
¿ Phases of Conflict
¿ Handling Emotions
¿ Listening
¿ Advocating
¿ Types of Conflict
¿ Personality Conflicts
¿ Cultural ConflictChapter 2 - Perfect Phrases for Resolving Conflict with Your Boss
¿ Performance
¿ Priorities
¿ Resources
¿ Deadlines
¿ Commitment Level
¿ Recognition
¿ Strategic Decisions
¿ Technical Decisions
¿ Project Assignments
¿ Career Opportunities
¿ SalaryChapter 3 - Perfect Phrases for Resolving Conflict with Your Direct Reports
¿ Performance
¿ Priorities
¿ Resources
¿ Deadlines
¿ Commitment Level
¿ Recognition
¿ Strategic Decisions
¿ Technical Decisions
¿ Project Assignments
¿ Career Opportunities
¿ SalaryChapter 4 - Perfect Phrases for Resolving Conflict with Your Peers
¿ Performance
¿ Priorities
¿ Resources
¿ Deadlines
¿ Commitment Level
¿ Recognition
¿ Strategic Decisions
¿ Technical Decisions
¿ Project Assignments
¿ Career Opportunities
¿ BudgetChapter 5 - Perfect Phrases for Resolving Conflict with Your Customers/Suppliers/Vendors
¿ Performance
¿ Priorities
¿ Resources
¿ Deadlines
¿ Commitment Level
¿ Recognition
¿ Technical Decisions
¿ Project Assignments
¿ Business Opportunities
¿ Budget

About the author

Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.

Summary

More than 1 MILLION Perfect Phrases books sold!The perfect quick-reference guide for overcoming any workplace conflict—whether it's with a superior, a colleague, or an employee

Product details

• Authors: Antoine Gerschel, Gerschel Antoine, Lawrence Polsky, Polsky Lawrence
• Publisher: MCGRAW-HILL Professional
• Languages: English
• Product format: Paperback / Softback
• Released: 27.06.2011
• EAN: 9780071756167
• ISBN: 978-0-07-175616-7
• No. of pages: 176
• Dimensions: 129 mm x 203 mm x 10 mm
• Weight: 178 g
• Series: Perfect Phrases Series; Perfect Phrases; Perfect Phrases; Perfect Phrases Series
• Subjects: Guides; Social sciences, law, business > Business > Advertising, marketing; BUSINESS & ECONOMICS / Management, Management & management techniques, Management and management techniques