Managing Aggression

Informationen zum Autor Ray Braithwaite Zusammenfassung How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work. Inhaltsverzeichnis 1. The Workplace Culture 2. Harassment and Bullying within the Workplace 3. Reducing Levels of Aggression 4. Organisational Responses and Responsibilities 5. Safety First and Practical Ideas 6. Ethnic! Culture and Gender Considerations 7. Triggers/Causes of Aggression 8. Managing Aggressive Behaviours 9. The Aftermath of Aggression 10. Inter-agency Considerations 11. Alternatives to Aggression 12. Case Studies

Product details

• Authors: Ray Braithwaite, Ray (Freelance Trainer Braithwaite, Braithwaite Ray
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Paperback / Softback
• Released: 27.09.2001
• EAN: 9780415243803
• ISBN: 978-0-415-24380-3
• No. of pages: 200
• Series: The Social Work Skills Series; The Social Work Skills Series
• Subjects: Humanities, art, music > Psychology > Applied psychology; PSYCHOLOGY / General, MEDICAL / Health Care Delivery, SOCIAL SCIENCE / Social Work, Psychotherapy, Social Work