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Informationen zum Autor Leslie Willcocks, Valerie Graepson Klappentext 'Delivering Business Value from IT' is focused on the evaluation issue in IT and how IT evaluation can proceed across the life-cycle of any IT investment and be linked positively to improving business performance. Chapters 1!2 and 3 detail an approach to IT evaluation whilst chapters 4 and 5 build on these by showing two distinctive approaches to linking IT to business performance. The remaining three chapters deal with a range of evaluation issues emerging as important - specifically Internet evaluation! Y2K and beyond! EMU! quality outsourcing! infrastructure! role of benchmarking! and cost of ownership issues that practitioners regularly encounter. A 'Computer Weekly' Professional Series bookContains high visibility case studies including Safeway! Unipart! Hewlett Packard! Morgan Stanley! CNN! BP Exploration! British Aerospace! and Royal and Sun Alliance. Zusammenfassung Part of the "'Computer Weekly' Professional Series", this book focuses on the evaluation issue in IT and how IT evaluation can proceed across the life-cycle of any IT investment and be linked positively to improving business performance. Inhaltsverzeichnis Chapter 1 Introduction: trends and challenges in IT evaluation; Chapter 2 Answering the challenges: lifecycle evaluation and more; Chapter 3 Project planning for risk, prioritization and benefits; Chapter 4 Project management and post-implementation evaluation; Chapter 5 Developing a balanced business scorecard for IT; Chapter 6 Sink or swim: evaluation as the key to IT outsourcing; Chapter 7 E-valuation (1): not business as usual?; Chapter 8 E-valuation (2): four approaches; Chapter 9 Perennial issues: from infrastructure and benchmarking to mergers and acquisitions;
