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The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL(R) capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation.
He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book's practical insights will be invaluable to every IT leader who wants to leverage ITIL's best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes - Making the business case for capacity management - Establishing specific goals for capacity management - Mastering ITIL capacity management terminology - Predicting capacity in dynamic, fast-changing organizations - Implementing systems that help you anticipate trends - Defining capacity plans, staffing capacity management teams, and implementing ongoing processes - Linking capacity with performance management and with other ITIL processes - Selecting the right capacity management tools for your environment - Integrating capacity issues into your IT project management discipline - Using "business capacity planning" to help the entire business become more agile
List of contents
Part I. Concepts in Managing Capacity 1. Introduction to Capacity Management 2. The Geography of Managing Capacity 3. Understanding Capacity Demand 4. Dimensions of Capacity Growth Part II. Best Practices in Capacity Management 5. Establish the Capacity Management Information System 6. Define and Manage Capacity Plans 7. Staff the Capacity Management Team 8. Implement the Capacity Management Process 9. Relate Capacity and Performance 10. Choose Capacity Management Tools 11. Produce Capacity Reports Part III. Common Issues in Capacity Management 12. The Role of Business Capacity Planning 13: Smoothing the Order Cycle 14: Capacity Planning in a Project Context 15: Integrating Capacity Planning with IT Processes
About the author
Larry Klosterboer is a certified IT architect specializing in systems management. He works for IBM's Technology Integration Management Center in Austin, Texas. Klosterboer has 20 years of experience in service delivery, spanning systems from mainframe to midrange to desktop. His areas of focus have included network design, UNIX(R) systems administration, asset management and, most recently, service management implementation. He has designed and implemented ITIL aligned solutions for some of IBM's largest customers. Klosterboer's highly praised IBM Press books include Implementing ITIL Configuration Management and ITIL Change and Release Management.
