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Informationen zum Autor Neil Richardson is an experienced marketing/business practitioner. He is involved in supporting other professionals who seek advice about marketing and decision making as well as being a senior lecturer and CIM course leader at Leeds Business School. He has also co-authored Develop your Marketing Skills , Develop your PR Skills , A Quick Start Guide to Social Media Marketing & Customer-Centric Marketing (all published by Kogan Page). Klappentext New technologies such as the internet and mobile communications are changing the face of business communications. With over 2 million enterprises in the UK, incorporating these new approaches has become crucial to avoiding business failure and driving growth. A Quick Start Guide to Mobile Marketing is specifically written for people who wish to improve how their customers perceive them by tapping into the benefits of m-marketing and its links with other forms of digital marketing. It provides a quick and easy understanding of the key concepts and principles applied to social networking, such as the benefits of mobile marketing; the increasing use of mobile technology within social network sites; marketing communications as a research tool; how m-commerce can add value for customers and other micro-environmental stake holders and crucially, the future of digital marketing tools This 'how to' guide, containing real life examples of good contemporary practice, explains how the theories and tools described work in actual business scenarios to improve customer satisfaction, form better professional relationships and increase marketing effectiveness. Zusammenfassung A Quick-Start Guide to Mobile Marketing shows the reader how to use mobile communications as a key marketing tool in order to improve customer satisfaction! form better professional relationships and increase marketing effectiveness. Inhaltsverzeichnis 1. Reflect on... 2. Enable change 3. Actively communicate 4. Consider your situation 5. Consider your situation (II) 6. Harvest knowledge 7. Nurture growth 8. Embrace co-ordination 9. Where do you stand? 10. Where do you stand (II)?...
