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Informationen zum Autor Shaun Belding is the CEO of The Belding Group of Companies, a performance development company with three divisions that include customer service training, mystery shopping and employee performance measurement. Shaun speaks internationally, and is recognised as one of the leading global experts on customer service, service recovery and building positive workplaces. Klappentext In today's competitive work environment it is essential to get ahead and get noticed. We do have control over our success in life - we have an opportunity, every day, to change the odds in our favour. Win at Work covers all the areas that we can change and take into our own hands such as winning with people, winning in the workplace, team tips, rules for making great impressions, how to achieve success. Each section contains approximately 20 short snappy chapters with research references from a number of countries and anecdotal stories from the author's experiences around the world. Zusammenfassung Win at Work offers invaluable advice on how to get on! get ahead and succeed at work! with tips on dealing with difficult people! working in a team and making a great impression Inhaltsverzeichnis Part 1: The Winning Attitude 1 Winning attitude characteristic #1: The positive attitude2 Winning attitude characteristic #2: Understanding yourself and what's important3 Winning attitude characteristic #3: Believing4 Winning attitude characteristic #4: Continuous improvement5 Winning attitude characteristic #5: Passion Part 2 Achievement and Success6 Your 100-day plan7 Your winning personal image8 Earning respect9 Surround yourself with good people10 Action is louder than words11 The power of patience12 The power of focus Part 3 Winning in the Workplace 13 The myths of workplace success14 Be a champion of change15 Big picture, little picture16 The line (and how not to cross it)17Ten important etiquette tips18 Political correctness19 Being a good team player20 Rules for building better workplace relationships Part 4 Winning with People 21 First impressions22 Outward focus23 Two big hot buttons24 Cold buttons25 The way of words26 Networking Part 5 Dealing with Stress and Difficult People 27 Difficult situations and people28 All stressed up and nowhere to go...
