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Informationen zum Autor FRANK LEISTNER, Chief Knowledge Officer at SAS Institute, is responsible for driving internal knowledge management within SAS via worldwide initiatives. Before coming to SAS, he worked for Siemens-Nixdorf in a United States-Germany liaison role. He has been driving worldwide knowledge management initiatives within SAS since 1997 and has been a participant of the Harvard Graduate School of Education Learning Innovations Laboratory roundtable since 2003. Klappentext Why do so many organizations struggle with making use of existing knowledge? Why is knowledge sharing-an idea that makes so much sense-so hard to implement? And, why is it not embedded into the everyday practice of every organization if it is so strategic? With proven ideas for making knowledge sharing a success-as well as insights for why it might not have worked before- Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work draws from author and knowledge-management expert Frank Leistner's experiences, lessons learned, examples, and stories, illustrating what works-and what doesn't work-within the organizational knowledge flow. Holistic, comprehensive, and grounded in practice, this guide focuses specifically on the human side of making knowledge sharing work, with discussions on: Pragmatic tips and tricks on initiatives that really work and produce extensive value How you can influence the organizational knowledge flow What to consider before starting an initiative The roles you will or should play during your initiative Initiative support, culture, and trust-a recipe for knowledge flow success How you can use marketing to start-and sustain-an initiative Solutions for avoiding obstacles to knowledge flow New ways to look at technology and its role within the knowledge flow Required reading for knowledge managers, CIOs, CKOs, CEOs, and anyone else faced with making decisions aimed at improving an organization's knowledge flow better, Mastering Organizational Knowledge Flow joins years of real experience with proven techniques to drive real business value from your organization's knowledge flow. Zusammenfassung Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experienceLooking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow management."* Provides lessons learned and case studies from real experience* Discusses key knowledge flow components, success factors and traps, and where to startCovering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web2.0, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work allows you to stay up-to-date with today's knowledge flow management, and implement best practices to position your organization to take advantage of all of its assets. Inhaltsverzeichnis Foreword: The Generations of Knowledge Management xi Preface xv Acknowledgments xix Chapter 1 The Human Touch 1 Why This Book? 2 Terminology and Definitions 7 Taking a Holistic View 10 Getting into the Flow 17 Case Study: ToolPool 18 Chapter 2 Getting Started 23 Project versus Initiative 23 Team Structures 27 Strategy and Assessment 28 Big Bang or Small 32 Chapter 3 Roles 39 Who Should Introduce and Drive Knowledge Flow Management? 40 Who Should Worry about Knowledge Flow Management? 43 Knowledge Intermediaries 50 Chapter 4 Basic Requirements for Successful Knowledge Flo...
