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Informationen zum Autor Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties. Klappentext A practical workplace guide to handling conflict effectivelyManaging employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale.* One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace* Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.)* Helps managers and employees sort through problems and make the workplace a more rewarding placeNo manager should be without Conflict Resolution at Work For Dummies! Zusammenfassung A practical workplace guide to handling conflict effectivelyManaging employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale.* One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace* Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.)* Helps managers and employees sort through problems and make the workplace a more rewarding placeNo manager should be without Conflict Resolution at Work For Dummies! Inhaltsverzeichnis Introduction 1 Part I: Understanding Conflict in the Workplace 7 Chapter 1: An Overview of Conflict Resolution at Work 9 Chapter 2: Understanding What People Bring to Conflict 21 Chapter 3: Determining How Groups Contribute to Conflict 41 Chapter 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict 59 Chapter 5: Knowing When to Address Conflict 77 Part II: Resolving a Conflict between Two or More of Your Employees 91 Chapter 6: Developing a Plan and Preparing for a Meeting 93 Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 105 Chapter 8: Negotiating Possible Solutions to a Conflict 123 Chapter 9: Offering Proposals and Crafting Agreements 143 Chapter 10: Adapting a Conflict Meeting for the Entire Team 161 Chapter 11: Monitoring Agreements and Progress 179 Part III: Using Additional Resources to Resolve the Conflict 195 Chapter 12: Keeping a Team Focused During a Conflict 197 Chapter 13: Determining How Your Company Can Help 209 Chapter 14: Getting Outside Experts to Facilitate Resolutions 223 Part IV: Smoothly Handling Conflict When You're One of the People Involved 239 Chapter 15: Identifying What Both Sides Want 241 Chapter 16: Asking for a Meeting to Talk about the Conflict 255 Chapter 17: Sitting Down to Talk Through the Issues 267 Chapter 18: Tailoring Your Approach to the Organizational Chart 287 Part V: The Part of Tens 303 Chapter 19: Ten Things You Can Control When You're in an Unresolved Conflict 305 Chapter 20: Ten Reasons Managers Give for Not Addressing Conflict 311 Chapter 21: Ten Pearls of Wisdom fr...
