Fr. 93.60

Capacity Management - A Practionary Guide

English · Paperback / Softback

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Description

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Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the worlds most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost.

List of contents

1 Context for capacity management
2 What: what is capacity management
3 Why: Benefits of capacity management
4 How: Practice of capacity management
5 Who: Roles and perspectives on capacity management
6 Get there: Planning and implementing capacity management
7 Be there: Managing the capacity management practice (CMP)
8 Improve: Optimizing the capacity management practice (CMP)
9 Leverage: Tools

Product details

Authors Adam Grummit, Adam Grummitt
Assisted by Jan VanBon (Editor)
Publisher Van Haren Publishing
 
Languages English
Product format Paperback / Softback
Released 18.08.2009
 
EAN 9789087535193
ISBN 978-90-8753-519-3
No. of pages 234
Weight 498 g
Series ITSM Library
ITSM Library
Subjects Natural sciences, medicine, IT, technology > IT, data processing > IT
Social sciences, law, business > Business > Management

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