Capacity Management - A Practionary Guide

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the worlds most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost.

List of contents

1 Context for capacity management
2 What: what is capacity management
3 Why: Benefits of capacity management
4 How: Practice of capacity management
5 Who: Roles and perspectives on capacity management
6 Get there: Planning and implementing capacity management
7 Be there: Managing the capacity management practice (CMP)
8 Improve: Optimizing the capacity management practice (CMP)
9 Leverage: Tools

Product details

• Authors: Adam Grummit, Adam Grummitt
• Assisted by: Jan VanBon (Editor)
• Publisher: Van Haren Publishing
• Languages: English
• Product format: Paperback / Softback
• Released: 18.08.2009
• EAN: 9789087535193
• ISBN: 978-90-8753-519-3
• No. of pages: 234
• Weight: 498 g
• Series: ITSM Library; ITSM Library
• Subjects: Natural sciences, medicine, IT, technology > IT, data processing > IT; Social sciences, law, business > Business > Management