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Always having the right expression at the ready! Communication in Business will teach you the right words for both oral and written communication. If you are already working and want to improve your communication skills in English, Communication in Business may serve as the latest reference book. Whether you want to start preparing for the world of work or for learning at home alongside a full-time career Communication in Business will help you to gain an insight into how to communicate effectively, correctly and in a modern way in the most important situations in everyday business. Accompanied by the essential background information on commerce and foreign trade, Communication in Business covers the following domains: oral communication on the phone, at meetings and presentations or on visits to business partners, and written communication in the form of emails, letters and job applications.
List of contents
From the contents:
- Basics I: Writing business letters.
- Basics II: writing emails.
- Basics III: Using common phrases.
- Making successful phone calls.
- Making arrangements.
- welcoming business partners.
- Making an enquiry.
- Submitting an offer.
- Placing an order.
- Obtaining credit information.
- Confirming an order.
- Arranging a shipment.
- Effecting payment.
- Sending a delivery reminder.
- Making complaints.
- Dealing with complaints.
- Sending a payment reminder.
- Dealing with fairs.
- Travelling on business.
- Writing miscellaneous correspondence.
- Applying for a job.
- Presentin in English.
- Conducting a meeting.
About the author
Birgit Pawelzik schloss eine kaufmännische Ausbildung ab und sammelte in verschiedenen Industrie- und Touristikunternehmen weltweit Berufs- und Auslandserfahrungen. Später erwarb sie die akademischen Abschlüsse als Diplom-Übersetzerin und als MA Fachübersetzerin in Englisch und Französisch an der Fachhochschule Köln. Sie ist seit vielen Jahren als freiberufliche Sprachdozentin und Trainerin an verschiedenen Einrichtungen tätig, u.a. an der Fachhochschule Köln, der EUFH Europäische Fachhochschule Brühl und der Cologne Business School.
