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Informationen zum Autor Leslie Willcocks is a professor at the London School of Economics and Political Sciences and is recognised internationally for his work in the Information Systems field. He is co-author of 23 books and over 150 refereed publications and is a visiting professor at three other universities as well as editor of the Journal of Information Technology. His major research interests include outsourcing, IT management, large scale complex projects, eg, CRM, ERP, organisational change and IT measurement. He is also engaged in looking at technology in globalisation and the strategic use of IT, IT leadership, IT enabled organisational change as well as business process outsourcing and offshoring, organisational behaviour, social theory and philosophy for information systems, and public sector IT Policy. Mary Lacity is a professor of Information Systems at the University of Missouri-St. Louis, Research Affiliate at Templeton College, Oxford University, and Doctoral Faculty Advisor at Washington University. Her research interests focus on IT management practices in the areas of sourcing, IT privatization, relationship management, and project management. She has conducted case studies in over 100 organizations and has surveyed both US and European IT managers on their management practices. She was the recipient of the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. Her articles have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM and many other academic and practitioner outlets. She is Senior Editor for MIS Quarterly Executive and US Editor of the Journal of Information Technology. Klappentext Domestic and global outsourcing is prescribed for everything from back office services like information technology development, human resource transactions, and indirect procurement to core services such as innovation, research and development, marketing and customer care. While the vision of global sourcing using multiple suppliers that are agile, effective, and cost efficient is certainly achievable, it requires an immense amount of detailed management to make it work. Not surprisingly, outsourcing IT and back office functions, especially, has received immense attention in trade journals, the media and in supplier and consulting marketing outlets. This has led to a cacophony of opinions on what works and what does not, and what the record actually is on outsourcing strategy and implementation. Outsourcing Information Systems brings together the papers that combined contribute a detailed understanding of how outsourcing of IS and back office functions has developed, and is likely to develop, the theories that can be applied to this field of study, the mistakes committed and learning achieved, and insights into what really does work. Leslie Willcocks and Mary Lacity have carefully selected in-depth analyses of the major forms of sourcing and related managerial practices from rigorously researched and objective sources based in the academic literature to provide a comprehensive and up-to-date resource for researchers and practioners both. Zusammenfassung The relevance of these three volumes lies in the steady expansion of the global IT and business process outsourcing markets. These have consistently grown during the 18 years they have been the subject of academic study. Inhaltsverzeichnis VOLUME I: MAKING IT OUTSOURCING DECISIONS 1.1 Theoretical Perspectives Theoretical Perspectives on the Outsourcing of Information Systems - M. Cheon, V. Grover and J. Teng Global Disaggregation of Information-Intensive Services - U. Apte and R. Mason Interpreting Information Technology Sourcing Decisions from a Transaction Cost Perspective - M. Lacity and L. Willcocks Findings and c...
