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Informationen zum Autor Richard S. Gallagher is a popular corporate trainer and public speaker who specializes in the mechanics of workplace culture and communication. He is the author of several books including Great Customer Connections (978-0-8144-7308-5) and What to Say to a Porcupine (978-0-8144-1055-4). Klappentext Whether with a boss, someone you manage, or another co-worker, providing feedback--especially critical feedback--requires top-notch communication skills. Learn how to share positive, constructive messages that have a greater impact Zusammenfassung No one likes to be criticized, but this book teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers you away from the common mistake of providing feedback by focusing on what’s wrong and shows you instead how to provide clear, constructive positive messages that create real behavior and performance change. You’ll learn how to: be more candid, prioritize relationships, ask important questions, reframe difficult messages, control your emotions, and be graceful when you’re on the receiving end of difficult feedback. Complete with illuminating examples and a unique step-by-step process, How to Tell Anyone Anything gives you powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions.
