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Informationen zum Autor Normand L. Frigon is Vice President and Director of the Management Sciences Division of VSE Corporation. He is a recognized leader with more than twenty-five years of experience in reliability, quality, and engineering management for both government and industry. Harry K. Jackson is a Lean Six Sigma Master Black Belt with Six Sigma Technology Group. Mr. Jackson is an internationally recognized author, lecturer, and consultant in the development of quality and reliability programs for government and industry. He has more than twenty-five years of experience in manufacturing, engineering, quality management, naval engineering, and project management. Klappentext New Holistic Approach to Success and Continuous ImprovementFollowing up on the authors' bestselling Achieving the Competitive Edge, this book introduces the concept of enterprise excellence, offering a set of tools that take you beyond Lean Six Sigma. Enterprise Excellence helps you establish the infrastructure to achieve excellence in your organization and maintain a culture of continuous measurable improvement to maintain preeminence in your operations. You'll discover how the enterprise excellence approach works at all levels of both nonprofit and commercial organizations.Based on the authors' firsthand experience working with a broad range of clients, this book gives you the skills needed to implement a successful enterprise excellence program within your own organization, and:* Covers all aspects of enterprise excellence, including a wealth of tools needed for success* Sets forth easy-to-follow examples and applications that can be adapted to any organization* Offers tools and methodologies to help organizations realize significant improvements quickly* Adapts to multiple levels within an organization, including executives and line managers* Helps you overcome the obstacles standing in the way of success and demonstrates the effect of a true commitment to change the status quoEach of the book's ten chapters ends with a set of key points to help reinforce what you need to do to effect improvement. A bibliography enables you to investigate any of the individual topics in greater depth.No single method enables you to overcome all business problems. With the enterprise excellence approach, you get a broad range of tools and methods that can be adapted to your organization's unique needs and place it firmly on the path to success and continuous improvement. Zusammenfassung A follow up to the authors' best selling Achieving the Competitive Edge broadening the content to focus on improving the entire enterprise using a number of tools beyond lean six sigma Provides a practical approach with examples at a level of detail to allow immediate execution. Covers management, leadership and implementation levels. Inhaltsverzeichnis Chapter 1: Introduction. Law of Unintended Consequences. Enterprise Excellence. Enterprise Excellence Model. Continuous Measurable Improvement. Achieving Enterprise Excellence. Key Points. Chapter 2: Managing and Leading Enterprise Excellence. Lead People - Manage Things. Management Systems. Leading Enterprise Excellence. The Leadership Model . Leading and Managing Teams. Effective Meetings. Understanding and Overcoming Resistance to Change. The 3Cs: Communication, Cooperation, and Coordination. Key Points. Chapter 3: Enterprise Excellence Deployment. Enterprise Excellence Infrastructure . Deployment Measurement, Analysis and Reporting. Enterprise Excellence Deployment Planning. Establishing Enterprise Excellence Policies, Guidelines and Infrastructure. Key Points. Chapter 4: Enterprise Excellence Implementation. Management and Operations Plans. Enterprise Excellence P...
