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This book analyses the current context and use of ICT in the public and voluntary sectors, building on this to provide practical guidance for managers and staff. Assuming no technical knowledge, the book provides ideas, tools and resources to think critically and creatively about current ICT practice and to implement positive change at all levels.
List of contents
Introduction; ICT: people and society; ICT and social welfare practice; Putting the I and the C back into ICT; Modelling information flows and needs: improving service quality; Modelling information flows and needs: improving service quality; Modelling information flows and needs: improving organisational effectiveness; People, organisations and ICT; Information exclusion and the digital divide; Where next?: social welfare practice and e-government; Where next?: social welfare practice and emerging technology.
About the author
Luke Geoghegan is Chief Executive of Toynbee Hall (a voluntary sector organisation in London's East End) and Visiting Professor at London Metropolitan University. Jason Lever is a Senior Policy Officer in the Children and Young People's Unit, Greater London Authority. Both have extensive experience in the statutory and voluntary sectors. Ian McGimpsey is the Linklaters Volunteer Manager at Toynbee Hall.
Summary
This book analyses the current context and use of ICT in the public and voluntary sectors, building on this to provide practical guidance for managers and staff. Assuming no technical knowledge, the book provides ideas, tools and resources to think critically and creatively about current ICT practice and to implement positive change at all levels.
