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Jan van Bon, Arjen de Jong, Axel Kolthof, Jan van Bon

Service Operation basierend auf ITIL V3 - Eine Management Guide

English · Paperback / Softback

Description

The Management Guides are a concise summary of the "Foundations of IT Service Management based on ITIL V3". A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

List of contents

Product details

Authors	Jan van Bon, Arjen de Jong, Axel Kolthof
Assisted by	Jan van Bon (Editor)
Publisher	Van Haren Publishing

Languages	English
Product format	Paperback / Softback
Released	26.11.2008

EAN	9789087531492
ISBN	978-90-8753-149-2
No. of pages	500
Weight	350 g
Series	BEST PRACTICE Best Practice
Subject	Natural sciences, medicine, IT, technology > IT, data processing > IT

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