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Informationen zum Autor Chris started his working life as an apprentice at Longbridge car plant in the heady days of industrial strife at British Leyland. Following this, he worked for a Christian charity, for British Telecom as an occupational psychologist, before heading up management development for Rank Xerox (UK) in the late 80s. Since then he has taught HRM at Masters level at the Open University, Birkbeck College (University of London) and now at Birmingham University. As a longstanding associate of ASK (Europe), he advises on and runs leadership development programmes for organisations of various sizes in diverse sectors. He has a doctorate in Industrial Management and is a Chartered Occupational Psychologist. Klappentext By examining human resource management (HRM) techniques and processes from the `receiving end', Experiencing Human Resource Management provides a rich and valuable view of HRM initiatives and strategies.If HRM is to contribute to the objectives of the organization, it is imperative to understand how HRM techniques are being applied and experienced. The current HRM literature is dominated by a managerial focus and perspective, however this book tells the experiences of employees in more than 20 organizations across a number of sectors and countries. It sets out to answer three questions: A decade or so from its arrival, is HRM delivering its promises? Of the many documented changes in workplace policies and practices, which can be distinctively attributed to HRM? Where changes are occurring in the name of HRM, who is benefitting? Zusammenfassung This text is based upon the experiences of employees in 16 organizations! across a number of sectors and countries. It examines the techniques and process of human resource management from the "receiving end" - its practices and effects as experienced by employees. Inhaltsverzeichnis Foreword - John Monks PART ONE:INTRODUCTION Experiencing HRM - Timothy Clark, Denise Skinner and Christopher Mabey The Importance of the Inside Story The Morality of HRM - Karen Legge PART TWO: QUALITY AND CULTURE CHANGE PROGRAMMES Empowerment through Quality Management - Chris Rees Employee Accounts from Inside a Bank, a Hotel and Two Factories Total Quality Management - Linda Glover and Deborah Fitzgerald Moore Shop Floor Perspectives Changing Corporate Culture - Graeme Martin, Phil Beaumont and Harry Staines Paradoxes and Tensions in Local Authority PART THREE: THE PERCEIVED IMPACT OF HRM ON PRODUCTIVITY AND PERFORMANCE Training and Development at an Agro Chemical Plant - Jason Heyes View from the Bridge and Life on Deck - Aisling Kelly and Kathy Monks Contrasts and Contradictions in Performance-Related Pay Culture Change within a Regional Business Network - Julia Connell and Suzanne Ryan PART FOUR: HRM PROVIDING CHOICES AND OPPORTUNITIES Strategic Integration and Industrial Relations in Greenfield Sites - Patrick Gunnigle and Michael Morley From Public Sector Employees to Portfolio Workers - Mary Mallon Pioneers of New Careers? Diversity Climates and Gendered Cultures - Paul Iles, Elisabeth Wilson and Deborah Hicks-Clarke A Cross Sector Analysis A Trail of Clues for Graduate Trainees - Diane Preston and Cathy Hart Inside or Outside HRM? Lateral Learning in Two Voluntary Sector Organizations - Rona S Beattie and Marilyn McDougall PART FIVE: CONCLUSION Getting the Story Straight - Christopher Mabey, Timothy Clark and Denise Skinner ...
