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Klappentext This is a comprehensive! user-friendly and hands-on book that is a single reference source of tools and techniques for all quality practitioners. Implementing Six Sigma and Lean covers the basics of how to achieve consistently high quality and covers both simple tools and advanced techniques which can be used in all businesses. This book provides guidance on how to use these tools for different situations such as new start-up companies! stalled projects! as well as the on-going drive to achieve and maintain high quality in well-established regimes. Case studies are included that encourage the reader to respond in practical situations and provide a good learning resource for courses in quality and operations management at MBA level. There are summaries of key elements and questions with exercises at the end of each chapter. Zusammenfassung Offers tools and techniques for various quality practitioners. This book covers the basics of how to manage for consistently high quality and gives coverage of both simple tools and advanced techniques which can be used in various businesses. It provides guidance on how to use these tools for different situations. Inhaltsverzeichnis PART 1: THE FOUNDATIONS OF QUALITYChapter 1: Quality and Operational ExcellenceChapter 2: History of Quality MovementChapter 3: Scope of Tools and TechniquesPart1: Questions and exercisesPART 2: TOOLSChapters 4 to 8 IntroductionChapter 5 Tools for MeasurementChapter 6 Tools for AnalysisChapter 7 Tools for ImprovementChapter 8 Tools for ControlPart 2: Questions and exercisesPART 3: TECHNIQUESChapter 9 Quantitative TechniquesChapter 10 Qualitative TechniquesPart 3: Questions and exercisesPART 4: IMPLEMENTATIONChapter 11 Making it HappenChapter 12 Case StudiesPart 4: Questions and exercisesAppendix 1 Management ModelsAppendix 2 Introduction to StatisticsAppendix 3 Random number tableAppendix 4 Answer to numeric questions
List of contents
PART 1: THE FOUNDATIONS OF QUALITY
Chapter 1: Quality and Operational Excellence
Chapter 2: History of Quality Movement
Chapter 3: Scope of Tools and Techniques
Part1: Questions and exercises
PART 2: TOOLS
Chapters 4 to 8 Introduction
Chapter 5 Tools for Measurement
Chapter 6 Tools for Analysis
Chapter 7 Tools for Improvement
Chapter 8 Tools for Control
Part 2: Questions and exercises
PART 3: TECHNIQUES
Chapter 9 Quantitative Techniques
Chapter 10 Qualitative Techniques
Part 3: Questions and exercises
PART 4: IMPLEMENTATION
Chapter 11 Making it Happen
Chapter 12 Case Studies
Part 4: Questions and exercises
Appendix 1 Management Models
Appendix 2 Introduction to Statistics
Appendix 3 Random number table
Appendix 4 Answer to numeric questions
