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Zusatztext Stressing the significant and important differences between business and government! this book supplies the needed knowledge and tools to create a culture of assessment in government organizations at all levels.-Abstracts of Public Administration! Development! and Environment! September 2010The author uses the Malcolm Baldrige National Quality Award framework as the underpinning for her public sector assessment and improvement (PSAI) model. The model is designed specifically to accommodate the culture! language and needs of government agencies. ? This is a step-by-step manual for improving government agencies! and it provides a clear and practical approach to organizational assessment and improvement in government. If you are serious about improving your organization! you should read this book.-Jim Kotterman! Michigan Manufacturing Technology Center! in QP Reviews! October 2010 Informationen zum Autor Rutgers, The State University of New Jersey, New Brunswick, USA National Chengchi University, Taipei, Taiwan Klappentext In order to implement an integrated cycle of assessment, planning, and improvement, government agencies need a framework for organizational assessment that speaks to their unique needs. This book provides those who manage or work in government with an understanding of and a methodology for assessment. The book introduces the assessment concept and its significance in public organizations. It then focuses on procedures and demonstrates how communication that results from an assessment process can create a widely accepted case for change. The text presents a model grounded in the Malcolm Baldrige National Quality criteria but adapted for the language and culture of government organizations. Zusammenfassung In order to implement an integrated cycle of assessment, planning, and improvement, government agencies need a framework for organizational assessment that speaks to their unique needs. This book provides those who manage or work in government with an understanding of and a methodology for assessment. Inhaltsverzeichnis Organizational Assessment and the Public Sector. Assessment as a Communication Process. Applying Assessment Practices in the Public Sector. The Public Sector Assessment and Improvement Model. Implementing a Self-Assessment Program. Assessment, Improvement, and the Process of Organizational Change. Case Studies and Best Practices in Assessing Public Sector Organizations. The Future of Assessment. Appendices. ...
