Optimizing Emergency Department Throughput - Operations Management Solutions for Health Care Decision Makers

Zusatztext Much as a surgeon uses a scalpel! retractor! and other tools to operate on a patient! Shiver gives the healthcare manager the tools they need to enhance the function of the Emergency Department! the 'front door' of every community's health care system. The text is clear! concise and understandable to those lacking a technical background but who still want to apply fairly sophisticated techniques to improving the patient experience and the productivity of ED staff.- J. Knox Singleton! President and CEO! Inova Health SystemOptimizing Emergency Department Throughput is a breakthrough in creating a framework for ED transformation. It uses state-of-the-art improvement techniques to solve problems bedeviling America: crowding and delays in critical treatment. Shiver and Eitel offer clear! practical approaches that leaders can use to get results.- Bruce Siegel MD MPH! Director! Center for Health Care Quality! Department of Health PolicyFor those physician leaders and hospital administrators who wonder if there are solutions out there for their frustrating overcrowding and flow issues! this book provides a needed introduction to the science of reengineering your health care delivery system. The authors build on decades of experience together with proven models from the literature that will help you move your organization forward! while improving patient and staff satisfaction.- Christopher MB Fernandes! Professor of Emergency Medicine! University of Western Ontario/Chair! Medical Advisory Committee! London Health Sciences CentreThis is a very practical! idea filled book that should be read by any healthcare professional supervising! dependent upon! working in or "sinking" in one of America's besieged emergency departments. I found myself repeatedly circling! underlining! and writing in the margins throughout the book. In the introduction! Shiver reports that ED's "are not at a tripping point; they are at a breaking point". The "tools" presented in this book can prevent or at least delay your tumble into that seemingly inevitable abyss.- Robert J. Cates MS! MD! Chairman of Emergency Medicine! Inova Fairfax HospitalBecause the ED is a major gateway to all hospital services! a public health asset! and an economic driver or millstone! Optimizing Emergency Department Throughput is an essential read for all CNEs! COOs and CEOs.- Lawrence L. White! Jr. MHA! FACHE! Research Assistant Professor! School of Public and Community Health Sciences! University of Montana Informationen zum Autor David Eitel, John M. Shiver Klappentext Recognizing that the ideal in health care is presently beyond our immediate grasp, this book focuses on providing health care leaders with the tools they can employ to optimize the performance of emergency departments and thereby improve service to patients, employees, and communities. Zusammenfassung Explores the relationships of individual stakeholders and illustrates how information technology can play an important role in improving the performance of the ED. This work also demonstrates how to improve financial performance, specialty services, and billing and collections functions. Inhaltsverzeichnis Introduction: Description of Current Status of Emergency Departments and Hospitals. Fixing the Front End: Why Would an Emergency Department Medical Director or Nursing Supervisor Wish to Install Emergency Severity Index (ESI) Triage? Process Mapping and Workflow Diagramming in Health Care. What is Lean Six Sigma? An Introduction to Lean and Six Sigma for the Health Care Novice. Using Lean-Six Sigma to Accelerate Emergency Department Results. Queuing Models for Hospital Emergency Departments. The Nursing Perspective and Role in Planning a Simulation Modeling Project: Historical, Experiential, and Future Applications of Complex Adaptive Systems Thinking; with an Emergency Department Case Study. The Physiology of Service Capacity. The Door-to-...

List of contents

Introduction: Description of Current Status of Emergency Departments and Hospitals. Fixing the Front End: Why Would an Emergency Department Medical Director or Nursing Supervisor Wish to Install Emergency Severity Index (ESI) Triage? Process Mapping and Workflow Diagramming in Health Care. What is Lean Six Sigma? An Introduction to Lean and Six Sigma for the Health Care Novice. Using Lean-Six Sigma to Accelerate Emergency Department Results. Queuing Models for Hospital Emergency Departments. The Nursing Perspective and Role in Planning a Simulation Modeling Project: Historical, Experiential, and Future Applications of Complex Adaptive Systems Thinking; with an Emergency Department Case Study. The Physiology of Service Capacity. The Door-to-Doc Toolkit: Planning Emergency Department Capacity for Delivering Safe Care. Forecasting the Demand for Emergency Department Services. Improving Fairness in Nurse Scheduling: Introducing a New Approach Using Auctions and Integer Programming Optimization. Establishing Engineered Nurse Staffing Requirements in the Emergency Department. Patient Safety Organizations: A New Paradigm in Quality Management and Communication Systems in Health Care. Alternative Emergency Care Settings. Appendix A : Case Study-Surviving and Thriving in Emergency Department Chaos. Appendix B. About the Editors. About the Contributors.

Report

Much as a surgeon uses a scalpel, retractor, and other tools to operate on a patient, Shiver gives the healthcare manager the tools they need to enhance the function of the Emergency Department, the 'front door' of every community's health care system. The text is clear, concise and understandable to those lacking a technical background but who still want to apply fairly sophisticated techniques to improving the patient experience and the productivity of ED staff.
- J. Knox Singleton, President and CEO, Inova Health System

Optimizing Emergency Department Throughput is a breakthrough in creating a framework for ED transformation. It uses state-of-the-art improvement techniques to solve problems bedeviling America: crowding and delays in critical treatment. Shiver and Eitel offer clear, practical approaches that leaders can use to get results.
- Bruce Siegel MD MPH, Director, Center for Health Care Quality, Department of Health Policy

For those physician leaders and hospital administrators who wonder if there are solutions out there for their frustrating overcrowding and flow issues, this book provides a needed introduction to the science of reengineering your health care delivery system. The authors build on decades of experience together with proven models from the literature that will help you move your organization forward, while improving patient and staff satisfaction.
- Christopher MB Fernandes, Professor of Emergency Medicine, University of Western Ontario/Chair, Medical Advisory Committee, London Health Sciences Centre

This is a very practical, idea filled book that should be read by any healthcare professional supervising, dependent upon, working in or "sinking" in one of America's besieged emergency departments. I found myself repeatedly circling, underlining, and writing in the margins throughout the book. In the introduction, Shiver reports that ED's "are not at a tripping point; they are at a breaking point". The "tools" presented in this book can prevent or at least delay your tumble into that seemingly inevitable abyss.
- Robert J. Cates MS, MD, Chairman of Emergency Medicine, Inova Fairfax Hospital

Because the ED is a major gateway to all hospital services, a public health asset, and an economic driver or millstone, Optimizing Emergency Department Throughput is an essential read for all CNEs, COOs and CEOs.
- Lawrence L. White, Jr. MHA, FACHE, Research Assistant Professor, School of Public and Community Health Sciences, University of Montana

Product details

• Authors: David Eitel, Eitel David, John M Shiver, John M. Shiver, John M. (College of Health and Human Servi Shiver, John M. (College of Health and Human Services Shiver, John M. Eitel Shiver, Shiver John M.
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Paperback / Softback
• Released: 28.12.2009
• EAN: 9781420083774
• ISBN: 978-1-4200-8377-4
• No. of pages: 260
• Subjects: Natural sciences, medicine, IT, technology > Medicine > General; Social sciences, law, business > Business > Miscellaneous; MEDICAL / Administration, Medical administration & management, Medical administration and management