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Informationen zum Autor Canning International was established in 1965 as one of the first training companies to offer specialist cross-cultural programmes tailored for business. Their trainers and consultants run courses in 41 countries on four continents, such as: Europe, USA, Peru, Botswana, Kuwait, Dubai, Iran, India, Korea and Japan.Current clients include Aventis, Borealis, Cap Gemini Ernst & Young, GlaxoSmithKline, Matsushita, Munich Reinsurance, Nissan, Renault, Samsung, Schnedier and Toshiba. Penny Carté has been the Research and Development Director at Canning, an international communications training agency, since 1988. She runs tailored courses for multinational clients. Chris Fox joined Canning in 1999, specialising in running courses for managers in the pharmaceutical, financial and aerospace sectors. He has published papers and articles on political and cultural theory. Klappentext As globalization continues to gathers momentum, the contact between business people from other countries is becoming more and more frequent. The more national boundaries a company crosses, the greater the scope for misunderstanding and conflict. To succeed internationally, it is essential to be able to break the barriers of culture, language and set patterns of thinking. The second edition of Bridging the Culture Gap, written by two of Canning's most experienced trainers, is a distillation of many years' work and is based on the real-life business situations of their international clients. You'll find out how to interpret the party line, communicate with style, get your message across, be sensitive to other cultures, and ultimately, win the deal. This fully updated new edition also includes a new chapter on making yourself understood in English. Packed with fascinating cases, cultural awareness scales, communication style tests and practical tips, this lively guide will help anyone - of any nationality - to become a better communicator. Whether you're planning to give a presentation to a cross-cultural group or about to negotiate with an overseas client, Bridging the Culture Gap will ensure that your cultural awareness antennae are well tuned. Zusammenfassung As globalization continues to gathers momentum! the contact between business people from other countries is becoming more and more frequent. This title is a distillation of many years' work and is based on the real-life business situations of their international clients. Inhaltsverzeichnis Introduction1 Interpreting the party lineThe harder the global organization tries to present a united front, the greater the scope for conflict and misunderstanding. How can you bridge the gap between HQ and subsidiary?Mission statements; Corporate initiatives; Working rhythms; Communication styles2 Knowing your placeOn home ground, an employee usually knows where others fit into the hierarchy, and how they expect to be treated. Abroad, however, it's easy to upset people without realizing it. How can you make sure you're speaking to the right person in the right way?Handling the hierarchy; Taking responsibility; Monitoring performance; Getting people to play ball3 Knowing the limitsIn their own culture, most people will have a pretty good idea of what they should or shouldn't do. But, how well do your notions of right and wrong travel? Rules, regulations and the laws of the land; Gifts, favours and bribes; Nepotism; Discretion versus dishonesty4 Knowing the formGood manners are valued by every culture. But how international are the social behaviours you learnt at your mother's knee? Greeting people; Making small talk; Playing the conversation game; Choosing what to say and how to say it; Trying to be funny; Avoiding hidden dangers5 Making presentationsCompanies today spend millions on training their managers to make more effective presentations. But will the techniques you learnt at home be equally effecti...
