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Informationen zum Autor Sharon Doherty is HR and organisational effectiveness director for Heathrow airport and Terminal 5. Sharon has previously worked in consultancy, financial services and retail. Her specialism is people and change. 2002 to the end 2007 she was accountable for the approach to people management and organisational change on Terminal 5. Klappentext This book reveals the inside track on the making of Terminal 5: the courage, the ground-breaking management thinking and the many lessons learnt from the leaders, the client and integrated supply chain teams, - involving over 50,000 people from 20,000 companies - which led to the successful delivery of this mega project on time, on budget, and safely. Love or hate Heathrow we can't ignore it! An economic power house for the UK, 155,000 people earn their living from it and 68 million of us pass through it each year. Two decades of the planning, design, construction and opening of Terminal 5 has resulted in a gateway that Heathrow can be proud of. Faced with the risk of opening a year late, being a billion overspent, since Sir John Egan in the early 1990s, BAA, stakeholders and supplier partners have been grappling with Terminal 5`s challenges. The result? £4.3 billion of design and construction delivered on time, to budget and safely is to be commended given the industry statistics but the acid test will now be the quality of the 30 million passengers experience and the operating costs that have been left to stand the test of time. Sharon Doherty is HR and organisational effectiveness director for Heathrow airport and Terminal 5. Sharon has previously worked in consultancy, financial services and retail. Her specialism is people and change. 2002 to the end 2007 she was accountable for the approach to people management and organisational change on Terminal 5. Zusammenfassung * Tells the inside story of a successful GBP4. 3 billion construction project. * Discusses the four phases of planning! design! build and operational readiness for building within the context of the key measures of success - time! cost! quality and safety. Inhaltsverzeichnis FOREWORD, SIR JOHN EGAN. NOTE FROM THE AUTHOR. PART 1: THE T5 CONTEXT. 1 INTRODUCTION Heathrow, an economic powerhouse. Why should you read this book? 2 INDUSTRY TRENDS AND PERFORMANCE. Aviation trends. Summary. PART 2: THE DIFFERENT PHASES OF T5. 3 PLANNING INQUIRY. Key Players. The local community voice. The airline voice. What was actually agreed and why? Heathrow East: a different experience. Summary. 4 DESIGN. Big-picture design. Favourite design features and some areas for improvement. BAA as the design client. T5 campus design guidelines. The design team. Summary. 5 CONSTRUCTION Key players in construction. Programme management. Quality. Safety. Environment. Logistics. Summary. 6 OPERATIONAL READINESS. Key players. Working with third parties. Having a plan and mitigating risk. People familiarization induction training. Organization and structure. Employee engagement. Trade union engagement. Processes. Systems. Proving that the people, processes and systems plus the facility work. Migrating BA from T1 and T4 to T5. Bringing the opening date forward. Summary. 7 RETAIL. Key players. The approach to retail at T5. The delights in store for the traveller. Summary. PART 3: T5 CRITICAL SUCCESS FACTORS. 8 THE LEADERSHIP STORY. The size, shape and context of the leadership challenge. The BAA CEO le...
