Dealing with Difficult People

Informationen zum Autor McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide Klappentext Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people! recognize why they act the way they do! and influence them to change their behavior toward the positive. Written by Doctors Rick Brinkman and Rick Kirschner! today's most respected authorities on the subject! this concise and results-driven guide will tell you everything you need to know about: * Forces that compel people to be difficult * How to listen to understand-and speak to be understood * The essential skills of blending and redirecting * The Ten Most Unwanted Behaviors Zusammenfassung Provides specific strategies and actions you can take to understand difficult people! recognize why they act the way they do! and influence them to change their behavior toward the positive. This results-driven guide tells you what you need to know about forces that compel people to be difficult and the ten most unwanted behaviors.

Product details

• Authors: Dr Rick Brinkman, Dr. Rick Brinkman, R Kirschner Brinkman, Rick Brinkman, Brinkman Rick, Dr Rick Kirschner, Rick Kirschner, Rick Kirschner Dr., Kirschner Rick
• Publisher: McGraw Hill Trade
• Languages: English
• Product format: Paperback / Softback
• Released: 15.04.2004
• EAN: 9780071416412
• ISBN: 978-0-07-141641-2
• Dimensions: 154 mm x 229 mm x 5 mm
• Series: The McGraw-Hill Professional Education Series; McGraw-Hill Professional Educa; McGraw-Hill Professional Educa; The McGraw-Hill Professional Education Series
• Subjects: Social sciences, law, business > Business; SELF-HELP / Personal Growth / General, Popular psychology