Step Change Total Quality - Achieving world class business performance

This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of putting into practice the quality improvement process.

List of contents

Introduction to Total Quality Management (TQM). Implementation of TQM. Tools and Techniques for TQM.

Summary

This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of putting into practice the quality improvement process.

Product details

• Authors: Chapman, Hall, P. Spenley, Paul Spenley
• Publisher: Springer Netherlands
• Languages: English
• Product format: Hardback
• Released: 29.06.2009
• EAN: 9780412642708
• ISBN: 978-0-412-64270-8
• No. of pages: 189
• Weight: 476 g
• Illustrations: XVIII, 189 p.
• Subject: Social sciences, law, business > Business > Management