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Information systems for very large applications present problems of scale which generate the need for particular software design techniques. The system used by BT for its customer services is usable as a paradigm for any user operating with a large and complex client base. This book will cover some of the more important systems currently deployed by BT to manage its multi-million customer network, the architecture that guides these systems, the evolving technology from which they are built and the future directions in their evolution. Computing Systems for Global Telecommunications is essential reading for software engineers working on all types of large Operational Support Systems; systems designers working for telecommunications providers; advanced undergraduate and postgraduate students and researchers studying software engineering.
List of contents
Introduction and overview. The operational support systems Architecture framework. Applying the operational support systems architecture. Customer service system past, present and future. Operations and maintenance centre - delivering network services. Work manager. Smart - world class customer service! A service system for BT's major customers. Management of special services - Designing for a changing world. Multi-Service billing system: A platform for the future. Customer handling intermediate server - an Architecture Led project. BT middleware - software as infrastructure. Systems management of OSS applications. Operational support systems - The global dimension. Operational support systems for the future. Managing change within BT's operational support systems. Glossary.
Summary
Information systems for very large applications present problems of scale which generate the need for particular software design techniques. Computing Systems for Global Telecommunications is essential reading for software engineers working on all types of large Operational Support Systems;
