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Informationen zum Autor DEBORAH HARRINGTON-MACKIN (North Bennington, VT) is president and founder of New Directions Management Services, specializing in training in total quality management, team building, work teams, customer service, and supervisory skills. Klappentext A must-have for every team library. Now thoroughly updated and expanded, this team-building classic offers expert advice to guide team coaches, leaders, and members to high-performance results. Features new sections on team accountability, decision making, and problem solving. Zusammenfassung This helpful guide provides practical advice to guide team coaches, leaders, and members to high-performance results. Workplace teams learn to function as effective units when they have the tools and techniques to be greater than the sum of their parts. Filled with bullet points to make tips and strategies quick and easy to grasp, this book covers both the structure and nitty-gritty process details that so often derail even the best teams. In The Team-Building Tool Kit , you will learn how to: have effective team meetings improve accountability for results and team member behavior assess team performance resolve team conflicts recognize the pitfalls that affect decision making train for high performance design a plan for implementation Featuring new sections on team accountability, decision making, and problem solving, The Team-Building Tool Kit is a must-have for every team library. Inhaltsverzeichnis Contents Acknowledgments ix Introduction xi 1 Getting Started 1 Leadership Commitment 3 Types of Teams 5 The Basics of Team Functioning 8 Assigning Team Roles 21 Key Components in High-Performance Teams 36 Causes of Team Failure 38 Teams in a Unionized Facility 39 Closing Out a Team 40 2 Let's Meet: Team Meetings 43 Typical Meeting Problems 44 Setting the Agenda 47 Meeting Roles 48 Structuring the Team Meeting 55 Facilitating Team Meetings 60 Handling Specific Team Meeting Issues 64 3 Team Behavior 73 Team Rules of Behavior 74 Team Member Behavior 79 Facilitator Behavior 83 Managing Team Conflict 86 Learning to Give and Receive Feedback 88 Conflict Resolution Protocol 90 In-House Team Conflict Mediators 93 Disciplinary Action 95 Common Issues in Group Behavior 96 Problems Experienced by Teams and Coaches 100 4 Team Accountability and Decision Making 103 Accountability: An ''I'' Experience 105 Team Decision Making 111 The Decision-Making Process 111 Consensus Decision Making 115 Consensus Guidelines 118 Best Team Decision-Making Behaviors 121 What Impairs Team Decision Making? 122 5 Team Problem-Solving Process and Tools 125 A Simple Problem-Solving Approach 127 Team Skills Required for Problem Solving 130 Gathering Ideas to Find the Problem 131 Prioritizing Ideas 134 Analyzing Ideas 135 Collecting Data 141 Developing Solution Alternatives 144 Planning Tools 146 Tips for Problem Solving 150 6 Team Scoreboards and Performance Assessments 151 Team Measurement Systems 152 Sharing Measurement Feedback 154 Management's Role in the Feedback Process 157 Team Assessments 158 Early Assessments for the Team 163 Formal Team Assessments 166 Individual Team Member Assessments 171 Self-DirectedWork Team Evaluation Process 172 Handling Problem Evaluation Situations 175 Removing a Member...
