Managing Customer Service

Zusatztext "The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book." Bob Mackay! Group Training Consultant! Christian Salvesen Informationen zum Autor Published for the Institute of Leadership & Management Klappentext Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units). Zusammenfassung Contains a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. This series consists of books whose learning content is closely aligned to the Level 3 S/NVQ in Management. Inhaltsverzeichnis Introduction; Chapter 1 Session AAbout customers; Chapter 2 Session BWhat is customer care?; Chapter 3 Session CDelivering customer care; Chapter 4 Performance checks; Chapter 5 Reflect and review;

Product details

• Authors: Institute of Leadership & Management, Institute of Leadership & Management
• Assisted by: Institute of Leadership & Management (Editor)
• Publisher: ELSEVIER SCIENCE BV
• Languages: English
• Product format: Paperback / Softback
• Released: 27.04.2007
• EAN: 9780080464190
• ISBN: 978-0-08-046419-0
• No. of pages: 120
• Series: Institute of Management & Learning Super Series; Institute of Learning & Management Super Series; Institute of Learning & Management Super Series
• Subject: Social sciences, law, business > Business > General, dictionaries