60 Minute Active Training Series: How to Resolve Conflict - Effectively, Leader s Guid

Informationen zum Autor Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart. Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart. Klappentext Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit-creating a win-win situation. How to Resolve Conflict Effectively, Leader's Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:* Get tension right out on the table* Figure out what's bothering the other person* Communicate the real, underlying concerns Zusammenfassung Aims to teach participants the skills they need to successfully resolve conflict and create win-win situations. This book shows how to: get tension right out on the table; figure out what's bothering the other person; and communicate the real, underlying concerns. Inhaltsverzeichnis Introduction. Program Overview. Program Outline. Program Directions. Facilitation Tips. References. About the Authors. Pfeiffer Publications Guide.

Product details

• Authors: Freda Hansburg, Hansburg Freda, Me Silberman, Mel Silberman, Mel Hansburg Silberman, Melvin L Silberman, Melvin L. Silberman, Melvin L. (Temple University) Silberman, Melvin L. (Temple University) Hansburg Silberman, Melvin L. Hansburg Silberman, ML Silberman, Silberman Melvin L.
• Publisher: Wiley, John and Sons Ltd
• Languages: English
• Product format: Paperback / Softback
• Released: 07.01.2005
• EAN: 9780787973513
• ISBN: 978-0-7879-7351-3
• No. of pages: 32
• Series: Active Training Series; 60-Minute Active Training; Active Training Series; 60-Minute Active Training; Active Training
• Subjects: Guides > Law, job, finance; Social sciences, law, business > Business > Management; Personalentwicklung, Business & management, Wirtschaft u. Management, Training u. Personalentwicklung / Kommunikationsfähigkeit, Training & Human Resource Development / Communication Skills