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Informationen zum Autor Bill Withers has a passion for organisational resilience. In 2013 he founded ADAPT by Design to address the many challenges business owners face, specifically in the SME sector. Over 22 years, Bill built a software company called acQuire, servicing the global mining industry. Because of the boom-and-bust nature of mining, he discovered the need for a total systems approach to building business to ensure resilience. Bill has deepempathy for entrepreneurs, and values 'having a fair go' in life. He has won numerous awards, including the Austmine Champion of Innovation Award, Best SME Succession Plan, and Ernst & Young Entrepreneur of the Year Award (Technology and Emerging Industries). Klappentext In a newly updated second edition, Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels. Zusammenfassung Conflict! misunderstandings! and contrary points of view are all a part of the workplace -- and employees who can’t effectively deal with these differences may be stunting their career growth. Now! in a newly updated second edition! Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels. The book explains proven methods for resolving differences and suggests specific techniques that aid in: * giving and receiving criticism * handling disputes at different levels of an organization * resolving disagreements within a team * managing different personality types Completely updated with a new chapter on keeping cool in a conflict and exercises to determine whether disagreements are constructive! this timeless guide will enable managers to lead their teams without starting an argument.
