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In this book, L. Douglas Kiel presents a framework that addresses the new chaotic reality of public management and the need for responsive change and innovation. By acknowledging the potential for positive change and renewal that can arise from uncertainty and instability, Kiel offers managers a paradigm for transforming government performance.
List of contents
1. A New Paradigm for Public Management
2. Chaos and the Dynamics of Change
3. Managing Risk and Uncertainty: The Limits of IncrementalChange
4. Gathering Data on Workplace Change and Variation
5. Uncovering the Deep Structure in Public Organizations
6. Beyond Management Control: Learning, Continuous Improvement, andQuality
7. Using Disorder to Promote Change and Innovation
8. Leading the Self-Organizing Agency
9. Key Lessons for Public Managers on Organizational Renewal
Resource: Implementing an Activity-Based Costing System in aGovernment Agency
About the author
L. DOUGLAS KIEL is director of the Master of Public Affairs Program at the University of Texas at Dallas and is widely published in the field of public management. Kiel has served as a productivity consultant to a variety of government organizations where he specialized in integrating information systems and activity-based costing systems.
