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Informationen zum Autor The Authors Ray Davis -Ernst & Young's 2004 Regional Retail Entrepreneur of the Year-is a pioneer of change in the banking industry, revolutionizing how banks look, feel, sound, and operate. He is the president and CEO of Umpqua Holding Corporation and has been featured in the Wall Street Journal , the New York Times, Fast Company, BusinessWeek, Business 2.0, Newsweek , and CNBC. Umpqua was named to Fortune Magazine's "100 Best Companies to Work For" list in 2007. Ray lives with his wife, Bobbi, in Portland, Oregon. Alan Shrader is managing editor of Leader to Leader and an experienced writer and editor of business books. Klappentext When Ray Davis took over the regional South Umpqua Bank (and its five branches) in 1994, many poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank." Eleven years, $7 billion in assets, and more than 120 bank stores later, many now accept that statement without question. Other banks scoffed when Davis sent his tellers to the Ritz-Carlton to learn customer service. But with two top design awards, a name change, and a completely new definition of the banking business, Umpqua has become a growth powerhouse, increasing 30 times in size. Leading for Growth tells how any business can use the same leadership discipline and creative thinking that made Umpqua Bank get bigger, better, more agile, and more customer focused, and turned it into a relentless competitor. This important book shows how to truly lead--as opposed to manage, plan, or strategize--through extreme growth. Ray Davis's insights will help you Discover what business you are really in and create your competitive advantage Build an organization with committed employees Connect marketing strategy and execution on the ground Create learning opportunities for all managers and staff Fight the syndrome that often pulls people back into old routines Rise above the day-to-day conflicts to achieve a strategic perspective on your company and where it is going Manage mergers and acquisitions in ways that support rather than dilute your culture Leading for Growth is written for any leader who wants to create a competitive atmosphere for exceptional growth. Zusammenfassung How any business leader can create an atmosphere of competitiveness for exceptional growth When Ray Davis took over the local 40-person South Umpqua Bank in 1994! many people in the industry poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank. Inhaltsverzeichnis Introduction: There is No Door Number Three 1 The pursuit of relentless growth has one underlying premise: You get better or you get worse. You can't stay the same. This book is for all companies that are tired of treading water. Part One: Prerequisites for Relentless Growth 7 1. What Business Are You Really In? 9 Umpqua started to take off when we decided we were really in the retail business, not just the banking business, and started learning from successful retailers like Nordstrom. This chapter offers advice to help you discover what business you are really in. 2. Never-Ending Discipline 23 Leaders need to realize that growth is not a project, not a quick fix. You must have the discipline to realize you never have it made. 3. Have Positive Passion 30 Be relentless about your vision. Know what you stand for. We call ourselves The World's Greatest Bank. It helps us stand out with our customers, but more than that, it creates positive passion within the company. 4. Snap the Rubber Band Syndrome 40 Each of us has a rubber band attached to our backside, connected to tradition. This chapter offers strategies to help people overcome the pull of comfortable...
