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The selection and evaluation of consultants, consultancies, and consulting services belong to probably the most critical issues in management consulting research. However, the research in these areas is still sparse and does not yet reflect their importance in an adequate manner. Additionally, in recent years new developments in management consulting have taken place, which have still not yet been covered. Observations of the consulting market indicate that both clients' firms and consultancies have begun to professionalize their selection and evaluation procedures. This, in turn, changes the previous rules in the consulting market and stimulates the birth of new business models such as e-consultancies or meta consultancies. This book tries to capture these new developments, and intends to consolidate the existing research and stimulate new research implications in the area of selection and evaluation in management consulting.
List of contents
1;Preface;6
2;Table of Contents;12
3;Section 1: Selection of Consultants;14
3.1;Selection of Consultancies Based on the Business Model-Criterion;16
3.2;Why do Clients Work with Management Consultants? - An Empirical Analysis;34
3.3;Strategic HR Management - A Factor to Success for Consulting Firms in Competition;54
3.4;What Do Consulting Firms Expect from Graduates and Universities? Empirical Insights from the German Consulting Market;66
3.5;How Intermediaries are Accelerating Radical Change in the Consultancy Market;82
3.6;E-Intermediation in Corporate Consulting - An Empirical Investigation from the Perspective of Clients and Consultants;104
4;Section 2: Evaluation of Consultants;122
4.1;Evaluation of Consultancy Engagements: The Swiss Questionnaire for Quality in Management Consultancy;124
4.2;Client Professionalization: Proposed Approach for the Knowledge- Centered Management of Consulting Projects;134
4.3;Return on Consulting - Value Added by the Consultants is All that Counts;152
4.4;Evaluation of Consulting Projects - The Consultants' View;172
4.5;Increasing the Efficiency of Business Consulting Services through Comprehensive, System- Oriented Thinking and Action in the Consulting Process;192
4.6;An Empirical Analysis of Internal Corporate Consultancies;210
5;Authors;224
About the author
Dipl. Oec. Michael Mohe,§Industriekaufmann, Studium der Wirtschaftswissenschaften, ist Lehrbeauftragter an der Universität Oldenburg. Er gehört der Forschergruppe Consulting an der Universität Oldenburg an.
