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Informationen zum Autor Larry Webber is a Six Sigma Black Belt and quality improvement facilitator. Michael Wallace has developed quality control software for all types of companies. Klappentext Make quality a priority throughout your organizationSpeed up production, eliminate waste, and save moneyNeed to improve quality in your organization? This practical guide covers quality control options available today, from 5S to Six Sigma to TQM. You'll find expert techniques for introducing quality methods to your company, collecting data, designing quality processes, and more.Discover how to* Set quality standards* Use quality assurance* Detect the voice of the customer* Assess your quality process* Choose the right approach for your company* Obtain outside help Zusammenfassung So you've been asked to lead a quality control initiative? Or maybe you've been assigned to a quality team. Perhaps you're a CEO whose main concern is to make your company faster, more efficient, and less expensive. Whatever your role is, quality control is a critical concept in every industry and profession. Inhaltsverzeichnis Introduction 1 Part I: Understanding the Basics of Quality Control 7 Chapter 1: Defining and Explaining Quality Control 9 Chapter 2: Understanding the Importance of Quality Standards 19 Chapter 3: Using Quality Assurance for the Best Results 33 Chapter 4: The Role of Inspection in Quality Control 47 Part II: Putting Fundamental Quality Control Methods to Use 61 Chapter 5: Starting Down the Road to Quality 63 Chapter 6: Detecting the Voice of the Customer in Quality Issues 81 Chapter 7: Preparing to Measure Your Current Quality Process 95 Chapter 8: Collecting Your Quality Data 107 Chapter 9: Evaluating Quality with Statistics 131 Chapter 10: Assessing Quality with Statistical Process Control 155 Part III: Whipping Quality Control into Shape with Lean Processes 177 Chapter 11: Gathering the Nuts and Bolts of Lean Processes 179 Chapter 12: Keeping Your Eyes on the Process: Value Stream Mapping 199 Chapter 13: Focusing on the 5S Method 213 Chapter 14: Empowering Workers to Make Changes with Rapid Improvement 235 Chapter 15: Looking at Lean Materials and Kanban 255 Part IV: Surveying Other Quality Control Techniques 273 Chapter 16: Combining the Best of All Worlds in Total Quality Management 275 Chapter 17: Fixing Tough Problems with Six Sigma 289 Chapter 18: Delving into Quality Function Deployment 311 Chapter 19: Considering the Theory of Constraints 325 Part V: The Part of Tens 339 Chapter 20: Ten Steps for Incorporating Quality into a New Product and/or Process 341 Chapter 21: Ten (Or So) Web Sites with Quality Control Tips and Techniques 347 Index 351 ...
List of contents
Introduction.
Part I: Understanding the Basics of Quality Control.
Chapter 1: Defining and Explaining Quality Control.
Chapter 2: Understanding the Importance of Quality Standards.
Chapter 3: Using Quality Assurance for the Best Results.
Chapter 4: The Role of Inspection in Quality Control.
Part II: Putting Fundamental Quality Control Methods to Use.
Chapter 5: Starting Down the Road to Quality.
Chapter 6: Detecting the Voice of the Customer in Quality Issues.
Chapter 7: Preparing to Measure Your Current Quality Process.
Chapter 8: Collecting Your Quality Data.
Chapter 9: Evaluating Quality with Statistics.
Chapter 10: Assessing Quality with Statistical Process Control.
Part III: Whipping Quality Control into Shape with Lean Processes.
Chapter 11: Gathering the Nuts and Bolts of Lean Processes.
Chapter 12: Keeping Your Eyes on the Process: Value Stream Mapping.
Chapter 13: Focusing on the 5S Method.
Chapter 14: Empowering Workers to Make Changes with Rapid Improvement.
Chapter 15: Looking at Lean Materials and Kanban.
Part IV: Surveying Other Quality Control Techniques.
Chapter 16: Combining the Best of All Worlds in Total Quality Management.
Chapter 17: Fixing Tough Problems with Six Sigma.
Chapter 18: Delving into Quality Function Deployment.
Chapter 19: Considering the Theory of Constraints.
Part V: The Part of Tens.
Chapter 20: Ten Steps for Incorporating Quality into a New Product and/or Process.
Chapter 21: Ten (Or So) Web Sites with Quality Control Tips and Techniques.
Index.
