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Finally, here is a customer service book with no fluff. The authors have extensive experience in owing and managing retail operations and franchises. They know the challenges and frustratioins of providing service on the front lines because they've been there and done it themselves. This book guides you through a simple six step formula called The Circle of Service. This is a system developed and applied in their family business for over fifty years. The principles covered can be applied by individuals as well as business organizations of any size. You'll enjoy the tips and techniques that have been developed from "street smarts" rather than a rehash of material from other text books. Furthermore, you will discover not only is this book a quick read but fun and entertaining as well.
About the author
Trapper Woods is a well known expert in the field of time management, Work-Life Balance, and Customer Service and is affectionately known as Father Time. He has traveled more than 2.5 million miles influencing tens of thousands of people throughtout the United States and Canada.
Todd is the CEO of Guerrilla Marketing Strategies based in Phoenix Arizona. He has spent his entire career owning and operating businesses. His most recent business was a multi unit, franchise area developer where he managed 120 employees. He consistently grew at an average of 12% year over year, while the company growth average was 6.5%. He has mastered the art of marketing and is currently a marketing consultant, keynote speaker and facilitator on the subject of Guerrilla Marketing- achieving more with less. As an author, Todd has teamed with Jay Conrad Levinson, the Father of Guerrilla Marketing, to develop Guerrilla Marketing Mastery for Franchisees. He is also a co-author of the soon to be released book, Customer Service...Some People Just Don't Get it.
Summary
Finally, here is a customer service book with no fluff. The authors have extensive experience in owing and managing retail operations and franchises. They know the challenges and frustratioins of providing service on the front lines because they've been there and done it themselves. This book guides you through a simple six step formula called The Circle of Service. This is a system developed and applied in their family business for over fifty years. The principles covered can be applied by individuals as well as business organizations of any size. You'll enjoy the tips and techniques that have been developed from "street smarts" rather than a rehash of material from other text books. Furthermore, you will discover not only is this book a quick read but fun and entertaining as well.
