Healthcare Services Management - A Practical Guide

The modern healthcare landscape is defined by complexity, innovation, and urgent challenges. Rising costs, evolving patient expectations, and rapid technological advances demand healthcare systems that deliver equitable, high-quality care. In this context, healthcare management is essential for sustainability and success. It involves planning, organizing, and overseeing services to optimize patient outcomes while ensuring resource efficiency. Managers bridge clinical expertise and operational effectiveness, balancing priorities across administrative, financial, and regulatory domains.
Today s healthcare managers face shifting demographics, policy reforms, and digital integration. Their role extends beyond administration they shape strategies to improve access, enhance safety, and foster innovation. Decisions on resource allocation, staff empowerment, and crisis response influence organizational resilience. This complexity calls for a multidisciplinary approach, drawing on economics, public health, IT, and organizational behavior. Leadership, communication, and ethical decision-making are critical to guide teams through modern challenges.
This book serves as a practical guide for navigating healthcare management. Rather than an exhaustive reference, it offers clear insights into legal frameworks, liability, quality assurance, patient safety, and financial stewardship. Each chapter includes authoritative sources for deeper exploration. Its goal is to help managers at all levels build confidence in strategic planning, operational excellence, compliance, and ethical leadership. By adopting innovative technologies, optimizing workflows, and promoting patient-centered care, healthcare leaders can meet today s demands and shape the future. Whether physician-administrator, nurse leader, executive, or policy analyst, the need for informed, adaptive leadership has never been greater.

List of contents

Organizational behaviour in healthcare.- Navigating the evolving landscape of healthcare recruitment.- Uniting the workforce - Harnessing the power of team building in healthcare organizations.- Embracing healthcare complexity - Systems thinking and system dynamics.- Marketing in the healthcare sector.- Strategic problem solving and decision making in healthcare management - Tools, techniques and applications.- The Imperative of Addressing Errors in Healthcare.- Failure mode and risk analysis and business continuity in healthcare management.- Navigating institutional liability - A global overview.- Exposing the invisible - Managing latent Threats in healthcare organizations.- The importance of effective communication.- Value based Healthcare.- Value based competition strategy in the healthcare setting.- Voice of the customer in the healthcare world.- Clinical Governance.- Process centered healthcare organizations.- Different healthcare organization models.- Lean Management in the healthcare setting.- Six Sigma in the healthcare setting.- Effective inventory management techniques.- Principles of cost-effectiveness and cost-benefits evaluations.- Health Technology Assessment.- Microeconomics of a hospital: the problem of sustainability.- How to write a proper business case.- Basic accounting for a hospital service.- Basic project management for healthcare managers.- Artificial Intelligence in the healthcare world.- Big-data and cybersecurity in Healthcare.- The problem of privacy.- The importance of defining mission and vision for a healthcare organization.- Organization alignment.- Navigating change and uncertainty in a rapidly evolving context.- Training the healthcare managers of the future.- The best healthcare organizations in class (and how they made it).- Conclusions.

About the author

Andrea Saporito
is Medical Director of Bellinzona Regional Hospital and Medical Director of the Department of Anesthesiology at Ente Ospedaliero Cantonale, Southern Switzerland public hospital trust. After his medical diploma and board certifications in Anesthesiology, he obtained both a Master Degree in Healthcare Management and Economics at the University of Lugano (Switzerland) and an Master in Business Administration at Imperial College London. He is Professor at the Faculty of Biomedical Sciences in Lugano and an active researcher in the fields of anesthesiology, perioperative medicine and operating rooms management, authoring several articles on important international journals on both clinical and healthcare management topics. He is currently serving as President of the Swiss Association of Regional Anesthesia and council member of the European Society of Regional Anaesthesia and Pain Therapy.

 
Baroum Mrad Georgis 
is Data Protection and Compliance Officer at Ente Ospedaliero Cantonale (EOC). With a multidisciplinary background in law, business, and data intelligence, he brings over fifteen years of experience at the intersection of healthcare, technology, and regulation. His professional focus lies in the governance of emerging technologies and the protection of sensitive health data, particularly within the expanding landscape of the Internet of Bodies (IoB) and neuroprivacy. He has played a central role in designing institutional frameworks for privacy, compliance, and responsible innovation in Swiss public healthcare. A frequent speaker at international conferences, he actively contributes to the ethical and legal discourse on artificial intelligence, neurotechnology, and anticipatory governance in the digital transformation of healthcare.

Summary

The modern healthcare landscape is defined by complexity, innovation, and urgent challenges. Rising costs, evolving patient expectations, and rapid technological advances demand healthcare systems that deliver equitable, high-quality care. In this context, healthcare management is essential for sustainability and success. It involves planning, organizing, and overseeing services to optimize patient outcomes while ensuring resource efficiency. Managers bridge clinical expertise and operational effectiveness, balancing priorities across administrative, financial, and regulatory domains.
Today’s healthcare managers face shifting demographics, policy reforms, and digital integration. Their role extends beyond administration—they shape strategies to improve access, enhance safety, and foster innovation. Decisions on resource allocation, staff empowerment, and crisis response influence organizational resilience. This complexity calls for a multidisciplinary approach, drawing on economics, public health, IT, and organizational behavior. Leadership, communication, and ethical decision-making are critical to guide teams through modern challenges.
This book serves as a practical guide for navigating healthcare management. Rather than an exhaustive reference, it offers clear insights into legal frameworks, liability, quality assurance, patient safety, and financial stewardship. Each chapter includes authoritative sources for deeper exploration. Its goal is to help managers at all levels build confidence in strategic planning, operational excellence, compliance, and ethical leadership. By adopting innovative technologies, optimizing workflows, and promoting patient-centered care, healthcare leaders can meet today’s demands and shape the future. Whether physician-administrator, nurse leader, executive, or policy analyst, the need for informed, adaptive leadership has never been greater.

Product details

• Authors: Baroum Mrad Georgis, Andrea Saporito
• Publisher: Springer, Berlin
• Languages: English
• Product format: Hardback
• Release: 15.01.2026
• EAN: 9783032126016
• ISBN: 978-3-0-3212601-6
• No. of pages: 416
• Illustrations: XVIII, 416 p. 1 illus.
• Subjects: Natural sciences, medicine, IT, technology > Medicine > General; Medizin, allgemein, Gesundheitssystem und Gesundheitswesen, Gesundheitsökonomie, Public Health, Health Policy, Health Care Management, Health Sciences, healthcare operations, Healthcare Policy, Hospital Management, Healthcare administration, medical service management