Plunkett's Procedures for the Canadian Medical Administrative Assistant

Written in a clear, engaging style, Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition, provides instruction for all the essential öce procedures required by today's health services administrative assistants in Canada - whether working in a medical öce, a complementary care öce, or in a hospital setting. Chapters address the diverse skills and knowledge required by a medical öce administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, ¿ling, appointment booking, physical and virtual meetings, billing (ICD- 10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and con¿dentiality, hospital procedures, cross-cultural communication, and more. Three new chapters explore health care's evolving landscape, therapeutic communication, and pharmacology, while a revised art program visually reinforces key concepts. Accompanied by a robust öering of invaluable learning resources on Evolve, this is the only text you'll need to prepare for your career in health care administration assistance.

• Quintessentially Canadian content and viewpoint meets the needs of the medical öce assistant and health services administrative assistant in Canada.
• Re¿ects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts.
• Current coverage includes the latest information on electronic medical records (EMRs) and health care plans across Canada.
• Real-world examples and exercises enable you to delve deeper into key topic areas.
• Variety of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical öce environment.
• Helpful learning tools throughout the text include learning objectives, key terms, assignment boxes, tips, critical thinking boxes, Did You Know? boxes, end-of-chapter assignments, and discussion questions.
• Companion Evolve website offers review questions, videos, forms and templates, an audio glossary, and more to reinforce your mastery of important concepts.
• Clear, engaging, and accessible writing style makes content easy to understand.
• Four-colour design and art program illustrates current concepts and improves readability.

• UPDATED content re¿ects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice.
• EXPANDED coverage of top-of-mind topics includes con¿dentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more.
• NEW chapters on Therapeutic Communication, Health Care in an Evolving Environment, and Pharmacology explore emerging topics in the field.
• EXPANDED and UPDATED art program provides current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support comprehension.
• NEW Evolve resources include SimChart^® for the Medical O¿ce exercises and practicum activities.
• NEW accompanying workbook is available to reinforce your understanding of textbook content with a variety of learning tools, review questions, case studies, and more. Sold separately.

List of contents

Part 1: Introduction to the Health Care Environment
1. Your Future as a Medical Administrative Assistant
2. Health Associations and the Law

Part 2: Tools and Procedures for the Medical Administrative Assistant
3. Therapeutic Communications - NEW!
4. Telephone Management and eCommunication Tools
5. Reception, Booking Appointments, and Clinical Responsibilities
6. Office Correspondence: Mail, Memos, Letters, and Envelopes
7. The Procedures Manual
8. Pharmacology - NEW!
9. Health Records and Information Management
10. Hospital Records, Requisitions, and Reports
11. Health Insurance Plans
12. Financial Records
13. Managing Office Supplies
14. Meetings and Minutes

Part 3: Career Development
15. Your Job Search
16. Health Care in an Evolving Environment - NEW!

Appendices
A. Common Abbreviations Used in the Health Care Field
B. Laboratory Medicine
C. Commonly Prescribed Medications
D. Reference Sources

About the author

Heather D Ramsay, Bachelor of Arts (Psychology/Sociology), University of Prince Edward Island
Master of Education (Distance Education), Athabasca UniversityMarie Rutherford, Bachelor of Arts-General Studies, Athabasca University; Nursing Diploma (SGH/Centennial College); Learning Design: Educational/Instructional Technology, University of Toronto

Faculty, Health Services Placement at Georgian College.

Product details

• Authors: Heather D. Ramsay, Marie Rutherford
• Publisher: Elsevier
• Languages: English
• Product format: Paperback / Softback
• Release: 13.04.2026
• EAN: 9780443270321
• ISBN: 978-0-443-27032-1
• Subjects: Natural sciences, medicine, IT, technology > Medicine > General; MEDICAL / Allied Health Services / Medical Assistants, Nursing and ancillary services, Nursing & ancillary services, Medical assistants / Physicians’ assistants