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With chaos comes clarity. With clarity comes transformation.
In today's healthcare landscape, complexity is the norm-but excellence is still the expectation. Advancing Patient Quality and Safety: A Scalable Framework for Transformation offers a bold, practical roadmap for leaders and clinicians ready to move beyond compliance and toward meaningful change.
Drawing on decades of frontline experience and system-level leadership, Dr. Anhtai H. Nguyen presents a field-tested framework that helps organizations identify their purpose, operationalize their values, and build cultures where safety and quality are not episodic-but embedded.
This book is for anyone who believes that healthcare can be safer, smarter, and more human. Whether you lead a rural hospital, a large health system, or a clinical team, you'll find tools, insights, and inspiration to:
¿Align strategy with patient-centered outcomes
¿Engage frontline teams in continuous improvement
¿Redesign care delivery with integrity and empathy
¿Scale what works-without losing what matters
Transformation doesn't begin with a policy. It begins with people. It begins with you.
About the author
Anhtai H. Nguyen, MD, MBA, CPPS, FABC, FACS is a board-certified surgeon and the founding president of Washington Surgical Group, LLC. He earned his medical degree from the University of Maryland School of Medicine and completed his surgical residency at MCP/Hahnemann Allegheny University, Graduate Division. Before entering clinical practice, Dr. Nguyen conducted basic science research at the National Institute of Allergy and Infectious Diseases (NIAID), where he developed a deep appreciation for the intersection of science and patient care. In addition to his work as a practicing surgeon, Dr. Nguyen has served in senior leadership roles across non-profit, for-profit, and ministry-based health systems. As Vice President of Medical Affairs, Chief Quality Officer, Chief Medical Officer, and Chief Clinical Officer, he has led enterprise-wide initiatives to improve strategy, operations, clinical effectiveness, and quality outcomes across the continuum of care. Most recently, Dr. Nguyen served as System Chief Value Officer, where he spearheaded efforts to elevate patient safety and quality, expand value-based contracting, and strengthen preventive and wellness care strategies. He also led the redesign of clinical documentation, physician advisor, and care management programs, driving improvements in clinical documentation integrity/case mix index, care transitions, and operational excellence. Dr. Nguyen has successfully operated CMS Medicare Shared Savings Program (MSSP) Accountable Care Organizations (ACOs) and a regional Clinically Integrated Network. He is a certified surveyor and has served as a Physician Surveyor for The Joint Commission, contributing to national standards for quality and safety. In addition to his leadership roles, Dr. Nguyen serves as a trusted consultant to a wide range of healthcare industry stakeholders-helping them solve complex challenges in strategy, operations, and clinical transformation. His work is grounded in real-world experience and guided by a commitment to scalable, sustainable change.
