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The test of any performance system is how well it affects behavior. The systems described herein have a profound impact on the behavior of managers throughout financial depositories in areas such as origination, servicing and brokerage product-line operating units, deposit-gathering branches, portfolio managers, and origination sales offices. Also included is a system to evaluate local marketing and promotion campaigns. The theory behind the systems is explained along with a description of how they are developed and implemented.
List of contents
The Changing Competitive Environment Facing Depositories
Why New Product-Line Performance Measures Are Needed
Unbundling the Functions of Financial Depositories
The Basics of Product-Line Performance Measurement
Traditional Measures of Depository Performance: Strengths and Weaknesses
Noninterest Income Sources (Origination, Servicing, and Brokerage Revenue)
Product-Line Performance Appraisal Systems
Measuring Retail Depository Branch Performance
Measuring Performance of Loan Origination Offices
Managing the Performance Measure Implementation Process
Measuring Performance of Local Promotion and Advertising Programs
Cost Cutting with Product-Line Systems
Selected Bibliography
About the author
KENNETH J. THYGERSON is Professor of Finance at California State University, San Bernadino and a principal in the consulting firm, KTV Associates. Dr. Thygerson, a scholar, businessman, consultant to business and government, and political advisor, has authored over 50 articles and half a dozen books including
Controlling Corporate Legal Costs: Using Negotiation and Alternative Dispute Resolution Techniques for Executives (Quorum, 1994).
