Fr. 68.00

Customer satisfaction. Un sistema integrato di valutazione e gestione per incrementare la soddisfazione del cliente, la fedeltà e il profitto

Italian · Paperback / Softback

Shipping usually takes at least 4 weeks (title will be specially ordered)

Description

Product details

Authors Anders Gustafsson, Michael D. Johnson
Assisted by I. Galgano (Translation), M. Loberto (Translation)
Publisher Lingenbrink Georg
 
Languages Italian
Product format Paperback / Softback
Released 01.01.2003
 
EAN 9788883353970
ISBN 978-88-8335-397-0
No. of pages 217
Dimensions 147 mm x 230 mm x 15 mm
Weight 360 g
Series Guerini e Associati
Network
Subject Social sciences, law, business > Business > Advertising, marketing

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