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"Quality Demystified" is a practical and accessible guide designed to empower healthcare professionals across all levels to drive continuous improvement in patient care and organizational performance. Covering essential aspects of healthcare quality management, patient safety with special focus on medication safety, clinical audits, accreditation preparation (including NABH and NQAS), and continuous quality improvement beyond accreditation, this book offers actionable tools, checklists, and real-world audit examples. One of the book s unique features is the inclusion of multiple dimensions of healthcare quality with practical tools, worked-out audit examples, and checklists for prescription audits, medication errors, blood safety, dialysis, and surgical safety, enabling hands-on implementation.
Unlike other titles, this cost-effective resource is tailored for diverse healthcare settings, including resource-limited environments. It addresses common implementation challenges and offers practical solutions, success stories, and self-assessment sections to support hands-on learning.
Ideal for doctors, nurses, administrators, quality officers, and MBA students in healthcare management, the book fills a critical gap by making quality improvement concepts applicable at the ground level in both public and private healthcare sectors.
List of contents
Section I:Introduction.- Section II: Tools and Techniques in Quality Management & Quality Management Models.- Section III:Clinical Audit.- Section IV: Specific Audit Worked Out Examples and Prescription Audit.
About the author
Dr. Sangeeta Sharma, MBBS, MD (Pharmacology), MBA (Healthcare Administration, University of Delhi), brings over 25 years of expertise in clinical pharmacology, with a strong focus on patient safety, quality assurance, and rational medicine use. She has successfully established and managed efficient drug monitoring services at IHBAS, Delhi, ensuring consistently low turnaround times for nearly three decades.
Beyond clinical practice, Dr. Sharma has played a significant role in shaping healthcare policies, driving education reforms, and conducting numerous workshops on antimicrobial resistance (AMR), patient safety, medication safety, and healthcare quality. As a prolific author and dedicated educator, she continues to contribute valuable resources that empower doctors, pharmacists, nurses, and clinical laboratories, advancing healthcare quality across the country.
