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SHORTLISTED FOR THE CMI MANAGEMENT BOOK OF THE YEAR AWARD
The essential guide to turning tough questions into positive opportunities
Difficult questions can be thrown at you from your first job interview through to challenges you get when you've made it to the top. If you find yourself on the firing line on a regular or occasional basis this is the perfect go-to guide to help you turn tough questions into positive opportunities.
Great Answers to Tough Questions at Work promotes a confident 'win-win-win' mindset for questioner, answerer and wider audiences beyond. Author Michael Dodd provides golden formulae and proven strategies for constructing inspirational answers--however challenging, vicious, tricky or stupid the question. He outlines simple but successful techniques for dealing with the kind of nightmare questions which all ambitious people in the workplace have to face along their journey, whatever stage of their career.
* Contains critical communication skills for executives, managers, leaders and those aspiring to fill these roles
* Covers a wide range of work place scenarios such as job interviews, performance reviews, negotiations, customer relations, parliamentary inquiries and cross-examination
* Discusses how to see the issues underlying tough questions that you face in a different, more positive, solution-oriented way
* Includes case study examinations of key moments where people in the public spotlight have done something particularly well or particularly badly while answering questions and draws out the lessons for readers.
List of contents
Introduction: Helping You Thrive On "Blowtorch-On-The-Belly" Questioning 1
PART ONE: THE TOOLS YOU NEED 13
1. Winning Answers Every Time 15
2. Crafting the Right Message to Underpin Every Answer 33
3. Harnessing the Power of Stories 55
4. Finding Out in Advance - Then Planning For It 75
5. The First Golden Formula - Simple as ABCDE 85
6. The Second Golden Formula - What to Say When Something Goes Seriously Wrong 107
7. Maximizing the Impact of Your Examples and Stories 123
8. Getting Your Performance Right 137
9. Conveying Your Answers to Different Personality Types 157
PART TWO: USING YOUR NEW TOOLS 171
10. Great Answers for Prospects 173
11. Great Answers During Price Negotiations 191
12. Great Answers for Clients 209
13. Great Answers in Those Nerve-Wracking Job Interviews 223
14. Great Answers for Your Boss 239
15. Great Answers in Presentations, at Events and in Meetings 253
16. Shining Out Through the Media and at Public Grillings 269
Ongoing Enhancement: Great Answers For Your Inspirational Future 287
About the Author 291
Acknowledgements 293
Index 297
Report
"Great Answers To Tough Questions is a great book for leaders and anyone ambitious in the workplace and "task -orientated introverts" such as accountants or IT specialists who need to improve their conversation skills. Every briefcase and bookshelf should have a copy" (Daily Express, July 2016)
"This really should be your summer holiday reading" (PQ Magazine, August 2016)
"...a great page turner" (Project, September 2016)
