Business Sustainability: Innovation in Entrepreneurship & Internationalisation - Proceedings of ISPGAYA Congress 2024: Volume Two. DE

This volume presents the proceedings of the 2024 ISPGAYA conference. The papers in this book deal with business sustainability, with a focus on innovation and entrepreneurship. The publication of this proceedings intends to increase and dynamize investigation linking theory and practice, always pointing to innovative approaches. The conference and this resulting book intend to involve a wide variety of stakeholders in the direction of a "smart" national and global development model that contributes toward the achievement of 2030 agenda outlined by the United Nations. This is volume two of a two volume set.

List of contents

Part 1: Accounting & Tax Organization.- Chapter 1: Performance Indicators in E-commerce The Role of KPIs In Evaluating and Enhancing Results.- Chapter 2: The Impact Of Digital Transition On The Portuguese Tax and Customs Authority A Historical Perspective.- Part 2: Management & Administration.- Chapter 3: A Decade of Progress: Longitudinal Analysis of Open Data Portal Service Capability in a Portuguese Intermunicipal Community.- Chapter 4: Bridging The Gap: Entrepreneurs' Understanding of Sustainable Business Goals.- Chapter 5: Business Sustainability In Romanian Small and Medium-Sized Enterprises (SMEs): Nexus Between Intellectual Capital, Innovation, Entrepreneurship, and Globalization.- Chapter 6: How Far Can We Go Together? Some Considerations On A Company's Entrepreneurial Orientation.- Chapter 7: Innovative Approaches To Sustainability In Hospitality Industry.- Chapter 8: Intra Entrepreneurship In Public Organizations: Case study In Navegantes City Hall.- Chapter 9: Job Satisfaction Among Portuguese Workers.- Chapter 10: SIFIDE: A Policy Devoted To The Promotion of R&D As A Catalyst For Economic Development.- Chapter 11: Skill - Premiums In The Portuguese Tradable Services Sector: An Overview Of The Existing Literature.- Chapter 12: Sustainable Social Entrepreneurship And Digital Technologies: A Systematic Literature Review And Research Agenda.- Chapter 13: The Contribution of Students To Sustainable Development: French Experience.- Chapter 14: Unraveling Managerial Resistance: An Analysis of The Reasons of Non-Investment In Cutting-Edge Digital Technologies.- Part 3: Marketing.- Chapter 15: E-Commerce Determinants of Customer Satisfaction With Sustainable Logistics Service Quality In The Apparel Sector.- Chapter 16: Entrepreneurship, Sustainable Innovation And The Application of Digital Communication In The Promotion of New Business Models.- Chapter 17: Environmental Awareness and E-Waste Management: A Study On Consumer Behavior and Green Marketing Strategies In Luanda.- Chapter 18: Impact of Artificial Intelligence On Sustainability and Conscious Consumption.- Chapter 19: Neuroscience And Neuromarketing: Sustainable Strategies And Their Impact On The Consumer.- Chapter 20: The Influence of Sociodemographic Variables On Citizen Satisfaction With The Quality of Public Services.- Chapter 21: The Role of AI In Shaping Consumer Behaviour: Insights Into Personalized Marketing and Sustainable Shopping Practices.- Part 4: Tourism & Leisure.- Chapter 22: Artificial Intelligence (AI) As A Lever For The Application Of 7r Concept of Circular Economy In Serbian Tourism Sector.- Chapter 23: Film Tourism and The Image of Destination: Preliminary Impacts On Host Communities.- Chapter 24: Practices and Challenges of Linking The Handicraft and Sustainable Development: The Case of Handmade Straw Braiding In Fafe- Portugal.- Chapter 25: The Circular Tourism Market In Portugal. A Circular Swot Analysis Based On The AI Perspective.

About the author

Fernando Luís Almeida: PhD in Engineering and Computer Science from the Faculty of Engineering of the University of Porto (FEUP). Holds a Masters in Innovation and Technological Entrepreneurship and a degree in Computer Engineering and Computing by FEUP. In the last 15 years of activity he has performed professional functions in the field of university polytechnic education, business, and applied research in the areas of innovation, entrepreneurship and information technologies. Integrated researcher at INESC TEC’s Center for Innovation, Technology and Entrepreneurship. He is a founding member of the US-based International Association of Innovation Professionals (IAOIP). Currently, Director of the Higher School of Science and Technology as Coordinating Professor at ISPGAYA.
José Carlos Morais: Ph.D. in Sociology from the Faculty of Arts and Humanities of the University of Porto (FAH, UP of Arts and Humanities of the University of Porto (FAH, UP) since 2010, the year when received the Principal Lecturer at Instituto Superior Politécnico Gaia (ISPGAYA). Director of the Journal of Psicologia, Educação e Cultura andresearcher as member in CEOS.PP (Center for Organizational and Social Studies of the Polytechnic of Porto). From 2014 to the present, he has held the presidency of the ISPGAYA Technical-Scientific Council. He teaches courses in undergraduate and masters cycles in the area of social sciences, research methods and humanities. Organizer of the 2022, 2023 and  2024 editions of the ISPGAYA international congresses dedicated to the theme of «sustainability». Since 2017 he has regularly participated in international collaboration programs-ERASMUS in Europe and in the USA.
José Duarte Santos: PhD in Management from Vigo University. Holds an MSc in Marketing and a degree in Business Sciences. Between 1987 and 2002, he played various roles in sales, marketing, and management of companies in the information technology sector. From 2003 to 2018, he was a management and marketing consultant. Since 1999, he has been a professor in higher education in Portugal in the fields of management and marketing. He is currently a marketing professor at the Accounting and Business School of the Polytechnic of Porto (ISCAP/P.PORTO). He is also a senior researcher at the CEOS.PP - Centre for Organizational and Social Studies of the Polytechnic of Porto, Portugal. His main areas of research are relational marketing and digital strategies of customer relationship.

Summary

This volume presents the proceedings of the 2024 ISPGAYA conference. The papers in this book deal with business sustainability, with a focus on innovation and entrepreneurship. The publication of this proceedings intends to increase and dynamize investigation linking theory and practice, always pointing to innovative approaches. The conference and this resulting book intend to involve a wide variety of stakeholders in the direction of a "smart" national and global development model that contributes toward the achievement of 2030 agenda outlined by the United Nations. This is volume two of a two volume set.

Product details

• Assisted by: Fernando Luís Almeida (Editor), José Carlos Morais (Editor), José Duarte Santos (Editor), José Carlos Morais (Editor), José Duarte Santos (Editor)
• Publisher: Springer, Berlin
• Languages: English
• Product format: Hardback
• Release: 26.10.2025
• EAN: 9783031991509
• ISBN: 978-3-0-3199150-9
• No. of pages: 500
• Illustrations: Approx. 500 p.
• Subjects: Natural sciences, medicine, IT, technology > Geosciences; Sustainability, Globalization, Internationale Wirtschaft, Internationales Management, CSR, Entrepreneurship, Green Economy, International business, Business transformation, social innovation, Business Models, Unternehmertum / Start-ups, Dynamic sustainability