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This school leader's edition of
Dealing with Difficult Parents is designed to help you with the specific challenges you face as a school leader when dealing with parents.
The companion teacher's edition shows your teachers and other educators how they can communicate with parents more effectively. But with this administrator's version, you'll learn how you, as a leader, can-and must-support and coach teachers along the way.
You'll uncover how to:
- make sure your teachers understand the families they're dealing with,
- help your teachers communicate effectively with parents by being positive and proactive, so problems don't escalate to the main office,
- establish expectations for dealing with parents, so teachers understand how to be appropriate even when a parent is not,
- deal with challenging situations when the teacher is difficult or the teacher is in the wrong,
- ensure your teachers feel supported by you when they're dealing with difficult parents, and
- help teachers become more confident and empowered in challenging situations.
With these practical books, you'll be able to get parents on your side so they can become a positive force in your school's success.
List of contents
1. Dealing with Difficult Parents: An Overview
Part I: Understanding Today's Parents 2. Who Are These Guys? Understanding Parents' Circumstances 3. Why Aren't They On Our Side? Understanding Parents' Perceptions
Part II: How to Get Parents Off Our Backs and Onto Our Sides 4. Building Credibility: Everyone Wants to Associate with a Winner 5. Taking Your Classroom Social: Good News Builds Trust 6. Positive Communication with Parents: An Ounce of Prevention 7. The Power of Consistent, Proactive Parental Communication
Part III: Dealing with Difficult Parents: And Knowing When to Look Inward, Too 8. Initiating Contact with Parents 9. Calm Is Good 10. The Best Way to Get in the Last Word... 11. What If the Parent Is Right? 12. Do You Feel Defensive? If So, Something Is Wrong 13. The Blame Frame
Part IV: Dealing with Difficult Situations: The Nicer the Parent, the Harder It Can Be 14. Delivering Bad News 15. But Do Parents Feel They Got a Good Deal? 16. What If They Use the "F" Word-Fair? 17. Focus on the Future 18. Universal Strategies for Challenging Situations: And Ways to Keep Things From Becoming Escalated
Part V: Strategies for School Leaders L1. Understanding Is Not an Excuse L2. Identifying the Problem Before You Try to Solve It L3. Supporting Your Staff L4. Be Aware of What You Don't Know L5. Dealing from the Role of a Leader L6. The Principal Must Focus on the Future L7. Always Show Concern L8. The Fairness Doctrine L9. What If We Are Wrong? L10. Build Relationships Before You Need Relationships
