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Due to a constantly changing and highly competitive environment, the need to serve customers in an increasingly appropriate manner with quality products and services are key factors for the implementation of quality programmes within companies. Given the importance of companies remaining competitive in the market, this book aims to implement the 5S programme in the document control department of an oil and gas company. Written in clear and accessible language, this book is aimed at students and professionals in the field, as it addresses the topic in a practical manner. Implementation of 5S is a book that can be used by anyone who wishes to deepen their knowledge in the area without losing sight of the theoretical basis, always taking into account the practical aspect of the issue.
About the author
Graduate in Business Administration from SENAI/CETIQT - Centre for Chemical and Textile Industry Technology. Mechanics Technician from FAETEC-RJ. With 20 years of experience in industry, specialising in Production and Quality. Currently working in the Quality department of a company supplying goods and services to the oil and gas industry.
