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This comprehensive handbook offers an in-depth exploration of both the theoretical and practical dimensions of tour guiding as a profession.
List of contents
The introduction stageChapter 1: Introduction to Tour Guiding
Chapter 2: Aspects of Tour guiding
Chapter 3: Competencies to be a tour guide
Chapter 4: Conventional Tour Guides Chapter 5: Specialized Tour Guides Chapter 6: Niche Tour Guides
Chapter 7: Responsibilities of a Tour Guide
Chapter 8: Tour Guides as Tour Leaders
Chapter 9: The Stages of Tour Guiding
The planning stageChapter 10: Training of Tour Guides
Chapter 11. Pre-tour Preparations for a tour guide
Chapter 12: Understanding Different Segments of Travelers
Chapter 13: Understanding Linkages of Tour Guides
Chapter 14: Understanding the Art of Opening and Closing a Tour
Chapter 15: The Art of delivering a commentary
Chapter 16: Practices to be a world-class tour guide
The Execution StageChapter 17: Guiding at Attractions
Chapter 18: Guiding at Heritage Sites
Chapter 19: Guiding at a Museum Chapter 20: Guiding at a Religious Site Chapter 21: Guiding through Cultural Experiences
Chapter 22: Guiding through Curated Experiences
Chapter 23: Guiding through Factory & local demonstrations tours
Chapter 24: Guiding on a coach
Chapter 25: Guiding on Walking Tours
Chapter 26: Guiding on a Biking Tour Chapter 27: Guiding ON Nature Tours
Chapter 28: Guiding on Hiking Tours
The Management stageChapter 29: Handling Group Dynamics
Chapter 30: Handling Questions
Chapter 31: Handling challenging tourists
Chapter 32: dealing with Grievances
Chapter 33: Managing cultural shock
Chapter 34: Handling Emergency situations
The transformational stageChapter 35: Role of Technology for Unforgettable Journeys
Chapter 36: Redefining Travel: Women as Tour Guides
Chapter 37: Responsible Guiding
Chapter 38: CHAPTER 38: Becoming Job Worthy
Chapter 39: A GUIDE TO TOUR GUIDE'S Self -care
Chapter 40: contemporary trends in tour guiding
About the author
Shailja Sharma, BBA (Management), MBA (Marketing), MTM, Ph.D., UGC (NET & JRF) is currently working as Assistant Professor at the Indian Institute of Tourism and Travel Management (IITTM) at the Noida, India campus of the Institute. She is a certified trainer by the World Federation of Tourist Guide Associations (WFTGA), London, and has been instrumental in training over 3000 tour guides and leaders. Sharma has played a key role in the development of the '
Fundamental Glossary for Tourism' by the Commission of Scientific and Technical Terminology, Ministry of HRD, Government of India, and has contributed as an expert reviewer for the NCERT book on tour guiding for Class 12. She has also contributed significantly to the design and development of Massive Open Online Courses (MOOCs) for IGNOU under the initiative of Ministry of Human Resource Development (MHRD), expanding the reach of quality education in tourism to a global audience through digital platforms.
