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Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. It presents a nuanced and kaleidoscopic view, which will be at once familiar and illuminating to readers.
List of contents
Preface, Contributors, Chapter 1. Passenger-Centric Aviation: The Role of Digitalization from Booking to Boarding, Chapter 2. Digital Savvy Passengers: Redefining Travel Experiences Through AI, Automation, and Hyper-Personalization, Chapter 3. Expectations and Elevated Experiences of the Digital-Savvy Passenger in the Modern Aviation Industry, Chapter 4. The Role of Mobile Applications in Streamlining Passenger Services and Engagement, Chapter 5. Telemedicine Solutions for Passenger and Crew Health in Aviation, Chapter 6. Performance Optimization in Aviation: A Digital Approach, Chapter 7. Revolutionizing Passenger Services: Smart Cabin Technologies, Chapter 8. Generative AI in Aviation: Transforming Passenger Experience and Operational Efficiency with Ethical AI, Chapter 9. Real-Time Flight Tracking: Transforming Disruption Management and Passenger Experience
, Chapter 10. Data-Driven Catering: Reducing Food Waste and Maximizing Profits, Chapter 11. Driving In-Flight Sales: Factors Influencing Passenger Purchase Decisions, Chapter 12. Understanding Turnover in Aviation: The Role of Extrinsic Motivators, Chapter 13. Retaining Aviation Talent: Motivational Strategies for Employee Engagement, Chapter 14. Work-Life Balance Strategies for 24/7 Airport Ground Staff Operations, Chapter 15. Cybersecurity in Aviation: Navigating Privacy and Legal Challenges, Chapter 16. In-Flight Telemedicine: Ensuring Health and Safety Onboard, Chapter 17. Redefining Airline Loyalty Programs in the Digital Age, Chapter 18. The Design and Delivery of Aviation English Courses: Teachers' Experiences and Practices, Chapter 19. The Impact of Artificial Intelligence on Future Sustainable Aviation, Chapter 20. Methods for Fuel Efficiency: Leading towards Sustainable Aviation, Chapter 21. Aviation Laws in the Era of Artificial Intelligence,
Index
About the author
Pushan Kumar Dutta is an Assistant Professor at Amity University Kolkata, where he teaches and conducts research in the field of Electronics and Communication Engineering.
Martin Ricciuti is an aviation business management expert based in Kansas City, USA, graduate of Embry-Riddle Aeronautical University, and 40 year veteran in the industry.
Ismail Bogrekci is a Professor at Aydin Adnan Menderes University, Turkey, and has a background in robotics, automation and drones.
Sumeet Suseelan is an aviation industry expert and published author with over 15 years of experience spanning airlines, academia and entrepreneurship.
